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why AGAIN can i not buy gold


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jim1204 #1 Posted 25 November 2016 - 04:28 PM

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just tried to buy 12,000 gold only to be told that "gold purchases are not available at this time". But when i check my xbox live account my card has been debited, anybody else having this issue or is it just me

did 1 kill you #2 Posted 25 November 2016 - 05:04 PM

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I have had it before quite often. Normally I get the message before any money is taken. I only once got billed and didn't get the gold. I put in a support ticket and had it in minutes. Good luck.

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jujubugs #3 Posted 25 November 2016 - 05:06 PM

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Does this only happen at the MS store?Never happens to me.

LemOnFire77 #4 Posted 25 November 2016 - 05:16 PM

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Its a sign that you should just hold onto your money :hiding:

dcr66 #5 Posted 25 November 2016 - 05:29 PM

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As a normal precaution when these big items come out, buy gold days early. Buy enough as soon as they announce how much it will cost.

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jim1204 #6 Posted 25 November 2016 - 08:47 PM

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View Postdid 1 kill you, on 25 November 2016 - 05:04 PM, said:

I have had it before quite often. Normally I get the message before any money is taken. I only once got billed and didn't get the gold. I put in a support ticket and had it in minutes. Good luck.

 

Who did you put the support ticket into.

Was it xbox live or WOT support?

 



jim1204 #7 Posted 25 November 2016 - 08:49 PM

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View PostLemOnFire77, on 25 November 2016 - 05:16 PM, said:

Its a sign that you should just hold onto your money :hiding:

 

True

especilly with what wargaming are charging

 



Anteraan #8 Posted 25 November 2016 - 11:21 PM

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I'm having trouble purchasing it at the moment as well.  Decided to just get enough to get the year of premium.  But every time I try to purchase, I get a brown bar across the screen with a line running across it, does that for about 10 sec, then goes back to the screen I was on.  It happened multiple times, so I rebooted the console - no luck.

 



moosehaT o #9 Posted 26 November 2016 - 12:15 AM

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what WG hasn't responded to a "can't buy gold" thread? What's going on?

"For a pessimist, i'm pretty optimistic"


WG Volibear #10 Posted 26 November 2016 - 10:41 PM

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Hello Tankers,

Checking in to make sure your issue has been resolved and you are able to purchase gold.

Thanks for the posts!
~WG Volibear

Take a look at our new bug report guidelines!

  WoT Reddit---> 

Need to submit a support ticket? Click Here!



 


jim1204 #11 Posted 26 November 2016 - 10:48 PM

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View PostWG Volibear, on 26 November 2016 - 10:41 PM, said:

Hello Tankers,

Checking in to make sure your issue has been resolved and you are able to purchase gold.

Thanks for the posts!
~WG Volibear

 

No i still can't buy gold I have raised 2 tickets and had no response. have spoken to micosoft via xbox live chat and they will not refund my money and told me to contact the develpers.

Can you see where i'm going here.

1. I try to buy gold and don't get it.

2.microsoft blame the develpoper and tell me to contact them.

3.rasie a couple of tickets with no response from wargaming.

not a good exsperiance really with my money currently stuck in limbo in the bank of microsoft.

 

 



jim1204 #12 Posted 26 November 2016 - 10:55 PM

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View PostmoosehaT o, on 26 November 2016 - 12:15 AM, said:

what WG hasn't responded to a "can't buy gold" thread? What's going on?

 

Must be revelingin the cash they bought in after Black Friday

 



WG Volibear #13 Posted 26 November 2016 - 11:00 PM

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View Postjim1204, on 26 November 2016 - 04:48 PM, said:

 

No i still can't buy gold I have raised 2 tickets and had no response. have spoken to micosoft via xbox live chat and they will not refund my money and told me to contact the develpers.

Can you see where i'm going here.

1. I try to buy gold and don't get it.

2.microsoft blame the develpoper and tell me to contact them.

3.rasie a couple of tickets with no response from wargaming.

not a good exsperiance really with my money currently stuck in limbo in the bank of microsoft.

 

 

 

Are you seeing any errors in the logs tab when you purchase gold?

What do you see after you select the gold pack from the store?

Take a look at our new bug report guidelines!

  WoT Reddit---> 

Need to submit a support ticket? Click Here!



 


jujubugs #14 Posted 26 November 2016 - 11:15 PM

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So much for the 360 being the master race. :trollface:

jim1204 #15 Posted 27 November 2016 - 01:20 PM

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View PostWG Volibear, on 26 November 2016 - 11:00 PM, said:

 

Are you seeing any errors in the logs tab when you purchase gold?

What do you see after you select the gold pack from the store?

 

The only thing that i see is the banner pops up saying that gold purchases are not available at this moment.

This happens after i select the gold pack


Edited by jim1204, 27 November 2016 - 01:20 PM.


WG Volibear #16 Posted 28 November 2016 - 08:15 PM

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View Postjim1204, on 27 November 2016 - 07:20 AM, said:

 

The only thing that i see is the banner pops up saying that gold purchases are not available at this moment.

This happens after i select the gold pack

 

Do you see this when first logging into the game, or only when you attempt to purchase a gold pack?

Take a look at our new bug report guidelines!

  WoT Reddit---> 

Need to submit a support ticket? Click Here!



 


Mass Shadow 25 #17 Posted 02 December 2016 - 06:40 AM

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This seems to be going around a lot among other issues things have to be stepped up a bit by both Microsoft and wargaming 

frostage1260 #18 Posted 06 December 2016 - 09:14 AM

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I just tried to buy gold why cant i buy gold?




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