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World of Tanks Console - Sentinel AC IV Experimental bundle issue

AC IV Experimental sentinel

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RaiBOT01 #1 Posted 17 March 2017 - 01:46 PM

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Hello tankers,

 

We received reports from players who purchased the Sentinel AC IV Experimental bundles and received the incorrect tank.  We have updated the bundles to include the correct tank.  We are currently working on the fix for those who already purchased the tank and will update their accounts as soon as possible.

 

Any questions, please contact MaxChaos24 or myself. 

 

Thank you and apologies for the inconvenience. 

 

UPDATE: Monday March 20th 1:50PM Central time

 

NOTE: We are currently processing some accounts to make sure they have the correct tank in their garage.

 

Do please submit a ticket via support if your account or its content was processed incorrectly.  


Edited by RaiBOT01, 20 March 2017 - 08:04 PM.

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markyjmeech #2 Posted 17 March 2017 - 02:18 PM

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i thought it looked odd when it arived in my garage but i went and customized it with camo and my own country's flag (scotland) so if we get it updated do i gold amound used to customise refunded which sound bit stingie as just recieved a load from the crew bug :) 

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WhereisSpeedy G #3 Posted 17 March 2017 - 02:58 PM

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The tank itself seemed right but I don't know if it's supposed to come with camo and flag so I put a flag on it with gold (camo with silver). After all you guys (and gals) have been through this week I really didn't want to say anything. I just came to see if the op not working had been reported. Cheers and thanks for all that's been done this week. 

DIESEL1544 #4 Posted 17 March 2017 - 03:04 PM

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Hello, I have another issue concerning this bundle. I purchased it from the Xbox store and it is not showing up at all. Hopefully this is being worked on with the current problem. Thank you in advance

RaiBOT01 #5 Posted 17 March 2017 - 03:12 PM

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View PostDIESEL1544, on 17 March 2017 - 09:04 AM, said:

Hello, I have another issue concerning this bundle. I purchased it from the Xbox store and it is not showing up at all. Hopefully this is being worked on with the current problem. Thank you in advance

 

Do please submit a ticket just so we have it on record! 

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DIESEL1544 #6 Posted 17 March 2017 - 03:17 PM

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Just completed it, thank you again

jkblackhawk #7 Posted 17 March 2017 - 03:28 PM

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Thanks in public I sent a note this one shorter post and was checking it thanks for the gold :)   WG

C0LDBLueSt33L #8 Posted 17 March 2017 - 04:49 PM

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I put permanent camo and emblems on the tank I purchased. Will I be refunded the gold that I spent on the camo and emblems?

TwiSTR18 #9 Posted 17 March 2017 - 05:46 PM

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I got the tank and the op but have gotten no xp toward it after 2 games.

RaiBOT01 #10 Posted 17 March 2017 - 06:12 PM

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View PostC0LDBLueSt33L, on 17 March 2017 - 10:49 AM, said:

I put permanent camo and emblems on the tank I purchased. Will I be refunded the gold that I spent on the camo and emblems?

 

Yup.  We updated the messaging in this post.  We fixed the issue but for players currently affected, we are going to switch the tank manually and refund them any gold and or credits used.  Stay tuned as we get to all the accounts that were reported in the forums :) 

Thanks! 


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Asator76 #11 Posted 17 March 2017 - 06:25 PM

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Is that why I can't get any points on Ace OP?! I just love that tank already, when do you fix this... I also bought permanent camo. 

BeerBellyBrute #12 Posted 17 March 2017 - 06:31 PM

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I also bought Sentinel and added 4 camo and 2 emblems, I've also done 43123 XP that didn't count in the Sentinel op

markyjmeech #13 Posted 17 March 2017 - 06:52 PM

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got tank changed thank you and ops works now but lost the xp already would have been put towards op and lost my premium ammo that came with tank in bundle to  but atleast tanks sorted now and can play the op :)

 


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TarsusProject #14 Posted 17 March 2017 - 07:10 PM

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mine is also bugged
Unfortunately, we are unable to process any penalties due to all in-game moderation being monitored by Microsoft.

DeathWalker67 #15 Posted 17 March 2017 - 08:02 PM

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The tank I purchased was also not the one described. I also put 4 camo and 2 emblems. I also added an inscription. It could stay as is or if it needs fixing, so be it. Thanks.

RogueSoldier12 #16 Posted 17 March 2017 - 08:38 PM

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Same issue.  I got camo for it and the op is still not working. I appreciate the quick response but it's annoying to have to post in a forum to get things fix.  I know it's been a tough week with all the crew issues and now this.  Waiting patiently for the fix thank you

Gadget bulldog #17 Posted 17 March 2017 - 08:49 PM

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Yes same here and also sentinel xp is still reading zero....  no camo either hopefully it will get sorted..... 

 



SENTINAL 107 #18 Posted 17 March 2017 - 09:57 PM

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Ok so I also customized the tank and the OP is not working I have over 20k XP on the tank already


 

 



Sgt Becket FEAR #19 Posted 17 March 2017 - 09:59 PM

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Received the wrong tank?

 

Just curious...what did they get instead? :unsure:


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Kalbuir Skirata #20 Posted 17 March 2017 - 10:06 PM

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I also bought sentinel
 






Also tagged with AC, IV, Experimental, sentinel

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