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World of Tanks Console - Sentinel AC IV Experimental bundle issue

AC IV Experimental sentinel

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Kalbuir Skirata #61 Posted 21 March 2017 - 11:07 AM

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View PostRaiBOT01, on 17 March 2017 - 04:15 PM, said:

 

 

We are going to log your accounts but please do submit a support ticket as soon as possible.

 

Thanks. 

 

Got it, Thank you RaiBOT1. I have always recived fast and excellent service from Wargaming support services HQ



MaxChaos24 #62 Posted 21 March 2017 - 01:22 PM

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View PostDUTCHMASTER803, on 20 March 2017 - 10:47 PM, said:

So I just logged on and saw that you have already taken away my tank and all its stuff. THIS IS NOT ACCEPTABLE, I had 4 permanent camos, a permanent flag, and 3 pieces of equipment(2 are complex). So that's 600+90+20= 710 gold. Since I lost all my XP how does this affect my standings in the in game competition. Why hasn't the ace op reset to the original number of days?? Again this is unacceptable and was not authorized at all. WG made the mistake and now has gone to far by taken away my original purchase. I beyond pissed and only a 100% refund of the original purchase amount will make me satisfied. So I spent 6100 on the bundle plus another 710 on the customization for a total of 6810 gold. If this is not done then I will seek out further action from other sources because what you just did is the equivalent to me buying something from Walmart and them coming inside my house in the middle of the night and taking my purchase and leaving something different behind. Hopefully we can reach an agreement because this issue has definitely not been resolved at all in fact you guys have made it worse.  Also once you refund me the amount that I feel is owed to me (6810) then I am going to buy the 5,000 AC bundle and the 3900 Rudy bundle. I'm currently sitting at 2125 gold, this plus the 6810 = 8935. So 8935-5000= 3935. 3935-3900=35 gold. Just give me the Rudy bundle and leave 35 pieces of gold in my garage/bank and I'll be happy as a pig in stuff. I think that's fair and hopefully you do as well.

Hello, you have already received the items that were on the original tank during the replacement process. Will send you a PM with the details. :honoring:

 



TontoKavalaris #63 Posted 22 March 2017 - 03:40 PM

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View PostMaxChaos24, on 20 March 2017 - 09:42 PM, said:

All who posted should be taken care of. If you feel like you are missing anything, please file a Support Ticket. :honoring:

 

My ticket is still open since Friday.   Ticket 82870

 

Can you check on the status?

 

thanks

 



Kevin Lx #64 Posted 22 March 2017 - 08:29 PM

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I have tried 2 put 2 tickets in, {I bought a sentinell 4 ultimate, put perm camo on summer, bought 7 days of others, paid 500 silver for equipment, . I have just been online, Thanks for the Aussie change, BUT can you please give me a REFUND, As its all missing, Plus my premium ammo.I was also past 23.000 xp &  never got  the OP. Yours faithfully KevinLx. (Xbox 360).

 


Edited by Kevin Lx, 22 March 2017 - 11:21 PM.


MaxChaos24 #65 Posted 23 March 2017 - 03:52 PM

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View PostKevin Lx, on 22 March 2017 - 03:29 PM, said:

I have tried 2 put 2 tickets in, {I bought a sentinell 4 ultimate, put perm camo on summer, bought 7 days of others, paid 500 silver for equipment, . I have just been online, Thanks for the Aussie change, BUT can you please give me a REFUND, As its all missing, Plus my premium ammo.I was also past 23.000 xp &  never got  the OP. Yours faithfully KevinLx. (Xbox 360).

 

 

Looks like your ticket was taken care of. :great:

Jacko575 #66 Posted 23 March 2017 - 04:02 PM

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Hi, I have trawled through the posts & found the issues regarding the crew & managed to locate my 'misplaced' crew in the barracks (thanks). I have submitted a ticket regarding the other issues (lost/ re-set progress on the Ace Op, camo, equipment & Ace Tanker), so I'll wait for a response. Jacko575

 

Update (31/3/17); Now sorted, thanks!


Edited by Jacko575, 31 March 2017 - 07:40 AM.


dvwalker740626 #67 Posted 27 March 2017 - 05:54 PM

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I was trying to buy "T-34-85 Rudy Ultimate" Bundle
But the shop sent me the wrong tank to my garage.
It looks like "Sentinel AC IV Experimental" bundle.
So then, I didn't get my Rudy.
Can anyone help me?

MaxChaos24 #68 Posted 27 March 2017 - 05:55 PM

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View Postdvwalker740626, on 27 March 2017 - 12:54 PM, said:

I was trying to buy "T-34-85 Rudy Ultimate" Bundle
But the shop sent me the wrong tank to my garage.
It looks like "Sentinel AC IV Experimental" bundle.
So then, I didn't get my Rudy.
Can anyone help me?

 

Hello, 

 

Be sure not to play the tank and file a Support Ticket. They should be able to help you out:honoring:



Pawel Broda 73 #69 Posted 27 March 2017 - 07:05 PM

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Something like this.

O.K, I recived T-34-85 Rudy 102.

But the crew names Nikicior Rizanow insted of  polish Jan Kos and Szarik.

And yes i'd submited 2 tickets to support.and they answer me that in Rudy Tank crew hasn't Jan Kos and a dog named Szarik (Answered today, one hour ago) (ticket id 53318 and 53339).

Strange ?

 



MaxChaos24 #70 Posted 28 March 2017 - 12:05 PM

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View PostPawel Broda 73, on 27 March 2017 - 02:05 PM, said:

Something like this.

O.K, I recived T-34-85 Rudy 102.

But the crew names Nikicior Rizanow insted of  polish Jan Kos and Szarik.

And yes i'd submited 2 tickets to support.and they answer me that in Rudy Tank crew hasn't Jan Kos and a dog named Szarik (Answered today, one hour ago) (ticket id 53318 and 53339).

Strange ?

 

 

Hello, we'll make sure you get it! :honoring:

Pawel Broda 73 #71 Posted 28 March 2017 - 02:07 PM

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View PostMaxChaos24, on 28 March 2017 - 01:05 PM, said:

 

Hello, we'll make sure you get it! :honoring:

 

Thank you so much for your help and support.

Super!



PsyChoPreD4Tor #72 Posted 28 March 2017 - 11:38 PM

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Purchased the bundle and played the tank over and over winning yet never earning the multiplier. So no way to earn Ace op since experience was not being saved. Also now that the bug has been corrected my equipment has been removed without being refunded. Stabilizer, rammer and vents.

MaxChaos24 #73 Posted 29 March 2017 - 03:52 PM

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View PostPsyChoPreD4Tor, on 28 March 2017 - 06:38 PM, said:

Purchased the bundle and played the tank over and over winning yet never earning the multiplier. So no way to earn Ace op since experience was not being saved. Also now that the bug has been corrected my equipment has been removed without being refunded. Stabilizer, rammer and vents.

 

Hello,

 

We've gone ahead and taken care of that for you! :honoring:



mrcrazylady1963 #74 Posted 30 March 2017 - 03:42 AM

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View PostSgt Becket FEAR, on 18 March 2017 - 01:33 PM, said:

 

Don't hold your breath a heap of us are still waiting for a 3.6 crew transfer fix lol. ! day of sentinel ops disapeared not bothering with ticket because the can't be bothered with the 3 tickets i spent time on or the other tickets plenty of others submitted. Support? GOOD LUCK!

CreakyOrangePL #75 Posted 10 April 2017 - 03:08 AM

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I have the same situation. Thanks to fellow colleague Pawel Broda, I also received the T34.85 Rudy tank and he is also without crew Janek Kos and dog Szarik. For us Poles it is important because they were so called movie heroes who were his crew. Without these two, Rudy is not the same tank.





Also tagged with AC, IV, Experimental, sentinel

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