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World of Tanks Console - Sentinel AC IV Experimental bundle issue

AC IV Experimental sentinel

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Sgt Becket FEAR #41 Posted 18 March 2017 - 01:33 PM

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View PostDUShark, on 18 March 2017 - 08:28 AM, said:

I have tank and bought 4x camo. Ace op does not work. Applied for comp with the tank but no stats come up. Have mastered it twice. Not sure how to send ticket.

 

 

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Sovietdeath #42 Posted 18 March 2017 - 01:56 PM

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View PostDUTCHMASTER803, on 18 March 2017 - 02:19 AM, said:

Well let me start by saying that I'm sorry and I really appreciate being banned for asking for a flag for Jamaica and I have learned a valuable experience. WG doesn't care and its a waste time to ask the developers for it. 

 

Im fairly certain your ban was more based on your language, attitude, and spamming.

Not for asking for the Jamaican Flag, while i don't agree it should be in the game it's a valid request, but as most countries do have rules and regulations about being in video games WG does have to get permission to charge for such a thing. Since gold can be spent on it.



MaxChaos24 #43 Posted 18 March 2017 - 02:13 PM

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View Postperfectdrift8, on 17 March 2017 - 08:08 PM, said:

Hi raibot01, I got the tank with the camo and Aussie flag but my crew is only 50% instead of 100, I can't get my first perk or skill free and ammo is off , 40 instead of 50 ap and no 10 apcr rounds. Not really concerned about the ammo but the crew I would like fixed. Thanks

 

update: I payed 1000 gold to get the crew fully trained so I could use it, so if you could reimburse me the 1000 gold that would be great. Thanks to everyone at WG for putting in the long hours to rectify all the problems we have had the past couple of days. Kudos to the WG staff and admins.

 

update: submitted a ticket and received my 1000 gold. All is good now

 

Your first crew was put in your barracks, you just needed to put it on the new tank for free. 

Gadget bulldog #44 Posted 18 March 2017 - 02:15 PM

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I had over 10 k of xp towards my ace now I have to do it all over again I got the right tank now

I have to do the crew as it did not come with a 100 % crew hope you can sort this out 

thank you 

Paul



MaxChaos24 #45 Posted 18 March 2017 - 02:20 PM

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View PostGadget bulldog, on 18 March 2017 - 09:15 AM, said:

I had over 10 k of xp towards my ace now I have to do it all over again I got the right tank now

I have to do the crew as it did not come with a 100 % crew hope you can sort this out 

thank you 

Paul

 

Hello, your crew is in your barracks, just need to put it on the new tank which is free to do, no Crew progress was lost. :honoring:

ElShadownav #46 Posted 18 March 2017 - 05:16 PM

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I tried to buy mine Sentinel AC IV through xbox store got charged and got nothing. I did submit a ticket, just waiting now. :hiding:

DIESEL1544 #47 Posted 19 March 2017 - 05:33 AM

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View PostElShadownav, on 18 March 2017 - 12:16 PM, said:

I tried to buy mine Sentinel AC IV through xbox store got charged and got nothing. I did submit a ticket, just waiting now. :hiding:

 

same here still waiting on an answer, Xbox says it's not on their end, went through several steps with Xbox live support with no luck.

Schnuzilein #48 Posted 19 March 2017 - 08:49 AM

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I'm still waiting for an answer! [edited]Op still does not work! Please Help

Sovietdeath #49 Posted 20 March 2017 - 07:49 AM

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View PostSchnuzilein, on 19 March 2017 - 04:49 AM, said:

I'm still waiting for an answer! [edited]Op still does not work! Please Help

did you submit a Support ticket?

the devs asked anyone still affected to do so, in the 1st post



rubacava1209 #50 Posted 20 March 2017 - 08:49 AM

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My ticket for example was in queue since friday. No answer yet. I made a new one now.

DaveeSport QLD #51 Posted 20 March 2017 - 11:24 AM

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Not shaw on how to get a ticket I would just be happy to get the op sorted.

 


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MaxChaos24 #52 Posted 20 March 2017 - 01:45 PM

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View PostTarsusProject, on 18 March 2017 - 03:18 AM, said:

so i received the correct tank but nothing for the xp i earned (new tank is at 0 and the ace op still shows 0) and ive no idea what happened to the equipment. there also a new 50% crew in there which i neither need nor want.

 

You received the silver to repurchase your equipment. Your first crew is in your barracks, just stick it in the new tank for free and kick out the 50% one. :honoring:

TontoKavalaris #53 Posted 20 March 2017 - 03:52 PM

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View PostElShadownav, on 18 March 2017 - 05:16 PM, said:

I tried to buy mine Sentinel AC IV through xbox store got charged and got nothing. I did submit a ticket, just waiting now. :hiding:

 

I also bought mine in the Dashboard MS store last week.  Got debited $31.06 for the tank but never received it in game.  I opened a ticket with WG last Friday, but the info I received from WG support was that it is not their issue, but Microsoft's, and they are waiting for MS to do something about it.  Support said that if you are a member of the LIVE preview program it may cause problems with purchases.   Anyway, I am in a holding pattern for now.

 



RaiBOT01 #54 Posted 20 March 2017 - 06:51 PM

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UPDATE: Monday March 20th 1:50PM Central time

 

NOTE: We are currently processing some accounts to make sure they have the correct tank in their garage.

 

Do please submit a ticket via support if your account or its content was processed incorrectly.  


Edited by RaiBOT01, 20 March 2017 - 08:05 PM.

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xl Biz lx #55 Posted 20 March 2017 - 08:09 PM

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View PostRaiBOT01, on 20 March 2017 - 06:51 PM, said:

UPDATE: Monday March 20th 1:50PM Central time

 

NOTE: We are currently processing some accounts to make sure they have the correct tank in their garage.

 

Do please submit a ticket via support if your account or its content was processed incorrectly.  

 

Regarding the removal of the incorrect Sentinel tank. Mine had my arty crew assigned to it with like, 4 skills. Will you guys be able to recover my crew somehow?



MaxChaos24 #56 Posted 20 March 2017 - 08:15 PM

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View Postxl Biz lx, on 20 March 2017 - 03:09 PM, said:

 

Regarding the removal of the incorrect Sentinel tank. Mine had my arty crew assigned to it with like, 4 skills. Will you guys be able to recover my crew somehow?

 

Crew will be in your barracks. :great:

SUPREMEP0WER #57 Posted 20 March 2017 - 08:18 PM

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WHERE IS ALL MY STUFF I BOUGHT THE SENTINEL 3/17

AND ALL JUST DISAPPEAR I DON'T KNOW HOW TO FILE A SUPORT TICKET & I hate tpying. U SHOULD ALLOW VOICE MESSAGES.

 



MaxChaos24 #58 Posted 20 March 2017 - 09:42 PM

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All who posted should be taken care of. If you feel like you are missing anything, please file a Support Ticket. :honoring:

DIESEL1544 #59 Posted 21 March 2017 - 12:24 AM

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I posted, and submitted a support ticket. Support ticket still says processing and there is no change in my garage. I still do not have the tank or anything for the ultimate bundle.

DUTCHMASTER803 #60 Posted 21 March 2017 - 03:47 AM

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So I just logged on and saw that you have already taken away my tank and all its stuff. THIS IS NOT ACCEPTABLE, I had 4 permanent camos, a permanent flag, and 3 pieces of equipment(2 are complex). So that's 600+90+20= 710 gold. Since I lost all my XP how does this affect my standings in the in game competition. Why hasn't the ace op reset to the original number of days?? Again this is unacceptable and was not authorized at all. WG made the mistake and now has gone to far by taken away my original purchase. I beyond pissed and only a 100% refund of the original purchase amount will make me satisfied. So I spent 6100 on the bundle plus another 710 on the customization for a total of 6810 gold. If this is not done then I will seek out further action from other sources because what you just did is the equivalent to me buying something from Walmart and them coming inside my house in the middle of the night and taking my purchase and leaving something different behind. Hopefully we can reach an agreement because this issue has definitely not been resolved at all in fact you guys have made it worse.  Also once you refund me the amount that I feel is owed to me (6810) then I am going to buy the 5,000 AC bundle and the 3900 Rudy bundle. I'm currently sitting at 2125 gold, this plus the 6810 = 8935. So 8935-5000= 3935. 3935-3900=35 gold. Just give me the Rudy bundle and leave 35 pieces of gold in my garage/bank and I'll be happy as a pig in stuff. I think that's fair and hopefully you do as well.






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