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Please help I got gold but it won't show up


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oldmelloyellow #1 Posted 17 July 2017 - 06:40 PM

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So I just bought 12k gold and after the transaction went through and everything(I checked my bank account and money was gone from it) an error came up saying that I am unable to buy gold. You always get your gold no matter what right?!? Cause I spend 50 bucks on this, I better be getting my gold cause as we speak I still have 0 gold when I should have 12k. What's going on??

drewptwo #2 Posted 17 July 2017 - 06:46 PM

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Submit a support ticket.  They will be able to look up transaction history and see if gold was never put in.  Also try restarting your console and game.

oldmelloyellow #3 Posted 17 July 2017 - 07:01 PM

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View Postdrewptwo, on 17 July 2017 - 06:46 PM, said:

Submit a support ticket.  They will be able to look up transaction history and see if gold was never put in.  Also try restarting your console and game.

 

I just did, I hope they do something about it

oldmelloyellow #4 Posted 17 July 2017 - 07:23 PM

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So update I used a $50 Xbox gift card to pay for it and it needed tax so that was 3 dollars. In my bank account it says that 3 dollars is pending. I honestly don't know what that means but if it doesn't go through then what happens to the money on the gift card? Do I get it back?

oldmelloyellow #5 Posted 17 July 2017 - 07:43 PM

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Any war gaming staff willing to help..?




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