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Xbox One, Can’t select buy gold in store


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Thocker #1 Posted 18 October 2017 - 06:41 AM

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Hello,

I’m having a in game store related issue on the Xbox One. I can not select the buy gold part of the store. I’ll press A and the game will register the button press but the screen will not advance. I can select other parts of the store and make progress but not that one. Any help would be greatly appreciated, I’d love to buy some stuff.

 

Below low is a link to a video showing the issue. 

 

https://1drv.ms/v/s!App1ZAobc0JQdxnTbVflMR8YdAY



SteveR84 #2 Posted 18 October 2017 - 06:53 AM

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Have you tried a hard reset?

 

Hold the power button for 5 seconds and your xbone will power off.

Unplug the power from the back wait another 10 seconds.

 

Plug it all back in and try again.


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Bald Cats #3 Posted 18 October 2017 - 12:11 PM

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I've had that problem several times since the update.
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MaxChaos24 #4 Posted 18 October 2017 - 12:17 PM

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View PostThocker, on 18 October 2017 - 01:41 AM, said:

Hello,

I’m having a in game store related issue on the Xbox One. I can not select the buy gold part of the store. I’ll press A and the game will register the button press but the screen will not advance. I can select other parts of the store and make progress but not that one. Any help would be greatly appreciated, I’d love to buy some stuff.

 

Below low is a link to a video showing the issue. 

 

https://1drv.ms/v/s!App1ZAobc0JQdxnTbVflMR8YdAY

 

View PostSteveR84, on 18 October 2017 - 01:53 AM, said:

Have you tried a hard reset?

 

Hold the power button for 5 seconds and your xbone will power off.

Unplug the power from the back wait another 10 seconds.

 

Plug it all back in and try again.

 

Hello, could you try the above and let us know if you're still having issues? 

Thocker #5 Posted 18 October 2017 - 01:17 PM

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View PostMaxChaos24, on 18 October 2017 - 07:17 AM, said:

 

 

Hello, could you try the above and let us know if you're still having issues? 

 

I have, as well as the router and modem. Still can’t progress to the ‘Get Gold’ tab of the store.

Thocker #6 Posted 21 October 2017 - 02:41 PM

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Still can’t buy gold



Thocker #7 Posted 30 October 2017 - 04:50 AM

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Still can’t buy gold on Xbox. Tried with both the my xb1 and 360, if I log on my ps4 account I can.

 



MaxChaos24 #8 Posted 31 October 2017 - 12:25 PM

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View PostThocker, on 29 October 2017 - 11:50 PM, said:

Still can’t buy gold on Xbox. Tried with both the my xb1 and 360, if I log on my ps4 account I can.

 

 

Hello, we are still investigating but it's looking like it may be an XBL issue. Do you hapen to know if there are any XBL issues in your area or if you are having any issues with staying connected to XBL? 

MaxChaos24 #9 Posted 31 October 2017 - 04:32 PM

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View PostThocker, on 29 October 2017 - 11:50 PM, said:

Still can’t buy gold on Xbox. Tried with both the my xb1 and 360, if I log on my ps4 account I can.

 

 

Hello, would you be able to grab a video starting from the time you launch the game, up until you try to "get gold"?

LostTwinky #10 Posted 01 November 2017 - 06:54 PM

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Having the same issue. Can not load up the "Buy Gold " and "Buy Premium " tabs. Also takes a little while for the Buy Tanks and Specials tab to load. Have tried all sorts of resets and nothing

WG Volibear #11 Posted 14 November 2017 - 10:05 PM

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View PostThocker, on 29 October 2017 - 11:50 PM, said:

Still can’t buy gold on Xbox. Tried with both the my xb1 and 360, if I log on my ps4 account I can.

 

 

Just to make sure, are you still having this issue?

Take a look at our new bug report guidelines!

  WoT Reddit---> 

Need to submit a support ticket? Click Here!



 


LevelMeerkat96 #12 Posted 16 November 2017 - 09:42 PM

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I am having a problem today buying straight gold on Xbox one.




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