24 replies to this topic

[thormanpro]

I bought the HMH AMX 13 57 bundle (included 3 days premium)  from microsoft console store on tuesday but it didn't appear in the garage.

I filed a ticket in the same day but didn't receive any answer.

 

PLEASE HELP

 

I have an XBOX ONE
My player name is thormanpro

Edited by thormanpro, 12 April 2018 - 01:25 PM.

[MaxChaos24]

thormanpro, on 12 April 2018 - 08:24 AM, said:

I bought the HMH AMX 13 57 bundle (included 3 days premium)  from microsoft console store on tuesday but it didn't appear in the garage.

I filed a ticket in the same day but didn't receive any answer.

 

PLEASE HELP

 

I have an XBOX ONE
My player name is thormanpro

 

Hello, filing a Support ticket was the right thing to do. Please allow them some time to get to you ticket to help with your issue. 

 

If you haven't done so, I would take a look at this thread on what information to provide in your Support Ticket to speed up the process. 

http://forum-console...g-xbox-purchase

[DIE ChAoTiC519]

Support tickets require sometime to process 3 to 5 days since they get thousands per day. be patient my fellow tanker, they will respond to you. cheers

[DIE ChAoTiC519]

also the more information you provide AKA screenshots. the faster they can help you. screenshots dont lie but ppl do

[RaiBOT01]

thormanpro, on 12 April 2018 - 07:24 AM, said:

I bought the HMH AMX 13 57 bundle (included 3 days premium)  from microsoft console store on tuesday but it didn't appear in the garage.

I filed a ticket in the same day but didn't receive any answer.

 

PLEASE HELP

 

I have an XBOX ONE
My player name is thormanpro

 

We are investigating.  If you filed a support ticket do please for CS to respond.  If you reply or try to escalate the ticket, it will be sent back to the bottom of the queue.  I have logged your GT's to the ticket and CS is aware of the issue.  Thanks for your patience.

[x GERON1MO x]

I bought the HMH AMX 13 57 bundle (included 3 days premium)  from microsoft console store on thursday (12.4.) but it didn't appear in the garage.

I filed a ticket at Friday (13.4.) but didn't receive any answer.

 

I have the same problem. No Tank in my Garage....

Hope i get help , fast.

Edited by x GERON1MO x, 13 April 2018 - 03:40 PM.

[RaiBOT01]

thormanpro, on 12 April 2018 - 07:24 AM, said:

I bought the HMH AMX 13 57 bundle (included 3 days premium)  from microsoft console store on tuesday but it didn't appear in the garage.

I filed a ticket in the same day but didn't receive any answer.

 

PLEASE HELP

 

I have an XBOX ONE
My player name is thormanpro

 

Hello,

 

Please check your account and let me know if you received the content of your bundle as soon as you can!

 

Thanks!

[RaiBOT01]

x GERON1MO x, on 13 April 2018 - 09:37 AM, said:

I bought the HMH AMX 13 57 bundle (included 3 days premium)  from microsoft console store on thursday (12.4.) but it didn't appear in the garage.

I filed a ticket at Friday (13.4.) but didn't receive any answer.

 

I have the same problem. No Tank in my Garage....

Hope i get help , fast.

 

You too GERON1MO,

Please check your account and let me know if you received the content of your bundle as soon as you can!

Thanks!

[thormanpro]

Nothing in my garage. Only received this message from CS :

 

Dear Commander,

Thank you for contacting customer service.

We appreciate your information and will forward this onto our developers.

We will be placing this ticket on hold until further information becomes available.

We deeply apologize and appreciate your patience and understanding during this time.

Please do not hesitate to contact us with any further questions or concerns.

Best regards,

 

 

It seems I won't play my newly purchased tank this week-end... 

[RaiBOT01]

thormanpro, on 13 April 2018 - 11:59 AM, said:

Nothing in my garage. Only received this message from CS :

 

Dear Commander,

Thank you for contacting customer service.

We appreciate your information and will forward this onto our developers.

We will be placing this ticket on hold until further information becomes available.

We deeply apologize and appreciate your patience and understanding during this time.

Please do not hesitate to contact us with any further questions or concerns.

Best regards,

 

 

It seems I won't play my newly purchased tank this week-end... 

 

Thanks.  We'll follow up.  

[lFARM SALT]

I haven't had a response in days except a similar message regarding the Somua. I'm also missing 27,050 in total Gold that was submitted Monday and STILL hasn't even been read.

 

Not happy CS.

[RaiBOT01]

thormanpro, on 13 April 2018 - 11:59 AM, said:

Nothing in my garage. Only received this message from CS :

 

Dear Commander,

Thank you for contacting customer service.

We appreciate your information and will forward this onto our developers.

We will be placing this ticket on hold until further information becomes available.

We deeply apologize and appreciate your patience and understanding during this time.

Please do not hesitate to contact us with any further questions or concerns.

Best regards,

 

 

It seems I won't play my newly purchased tank this week-end... 

 

Hello,

Can to log out and back in game again and check if the content of the bundle is in your game?

[RaiBOT01]

iFARM SALT, on 13 April 2018 - 12:36 PM, said:

I haven't had a response in days except a similar message regarding the Somua. I'm also missing 27,050 in total Gold that was submitted Monday and STILL hasn't even been read.

 

Not happy CS.

 

Hello iFARM, The Somua tank is a different issue which is being handled at this time.  Do please wait for CS to contact you and do no escale of reply the ticket otherwise your request will be sent back to the back of the ticket queue.  

[thormanpro]

OMG the tank is here!

Thanks Raibot01!

[barudrow]

thormanpro, on 12 April 2018 - 08:24 AM, said:

I bought the HMH AMX 13 57 bundle (included 3 days premium)  from microsoft console store on tuesday but it didn't appear in the garage.

I filed a ticket in the same day but didn't receive any answer.

 

PLEASE HELP

 

I have an XBOX ONE
My player name is thormanpro

 

I have the same issue. Bought the tank last night. My X-Box One says it’s loaded the tank........but no tank in my garage. I tried all the known fixes but alas no tank. I submitted a ticket earlier today. I have had nothing but great service from Customer Service so I’m sure it will be fine in the end. I’m kinda glad I’m not the only one with this issue..........sorry to say.

Thanks

BA R

[RaiBOT01]

thormanpro, on 13 April 2018 - 12:55 PM, said:

OMG the tank is here!

Thanks Raibot01!

NOICE!!! 

barudrow, on 13 April 2018 - 12:56 PM, said:

 

I have the same issue. Bought the tank last night. My X-Box One says it’s loaded the tank........but no tank in my garage. I tried all the known fixes but alas no tank. I submitted a ticket earlier today. I have had nothing but great service from Customer Service so I’m sure it will be fine in the end. I’m kinda glad I’m not the only one with this issue..........sorry to say.

Thanks

BA R

Please sign out and back in game to see the content of the bundle reflect in your account.  

[lFARM SALT]

RaiBOT01, on 13 April 2018 - 06:43 PM, said:

 

Hello iFARM, The Somua tank is a different issue which is being handled at this time.  Do please wait for CS to contact you and do no escale of reply the ticket otherwise your request will be sent back to the back of the ticket queue.  

 

I haven't touched the tickets lol, just waiting patiently, but losing it fast XD

[barudrow]

Well I type to slow (One Finger)! I posted my message and “Wammo” my new tank magically appeared in my garage. 

RaiBOT01 you do indeed have Magic Cat Powers that you only use for good!

Thanks Very Much.

BAR

[blmcquig]

RaiBOT01, on 13 April 2018 - 06:57 PM, said:

NOICE!!! 

Please sign out and back in game to see the content of the bundle reflect in your account.  

 

Rai, is this a blanket fix for eveyone who purchased the HMH AMX 13 57?

I also submitted a ticket for this a couple days ago and haven't heard anything yet. I'm at work right now so can't check, but it hasn't been in my garage in the 3 days since I bought it.

[lFARM SALT]

blmcquig, on 13 April 2018 - 07:33 PM, said:

 

Rai, is this a blanket fix for eveyone who purchased the HMH AMX 13 57?

I also submitted a ticket for this a couple days ago and haven't heard anything yet. I'm at work right now so can't check, but it hasn't been in my garage in the 3 days since I bought it.

 

Tried uninstalling your account from the Xbox, doing a hard reset, then downloading your account and logging in? Worked for me when I bought the Skorpion bundle.