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HELP WG no answer from support after ticket


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thormanpro #1 Posted 12 April 2018 - 01:24 PM

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I bought the HMH AMX 13 57 bundle (included 3 days premium)  from microsoft console store on tuesday but it didn't appear in the garage.

I filed a ticket in the same day but didn't receive any answer.

 

PLEASE HELP

 

I have an XBOX ONE
My player name is thormanpro


Edited by thormanpro, 12 April 2018 - 01:25 PM.

"In the name of the people of the United States of America, I salute the Island of Malta, its people and defenders, who, in the cause of freedom and justice and decency throughout the world, have rendered valorous service far above and beyond the call of duty.
Under repeated fire from the skies, Malta stood alone, but unafraid in the center of the sea, one tiny bright flame in the darkness - a beacon of hope for the clearer days which have come.
Malta's bright story of human fortitude and courage will be read by posterity with wonder and with gratitude through all the ages. What  was  done  in  this Island maintains the highest traditions of gallant   men   and   women who  from  the  beginning of  time  have  lived  and died  to  preserve  civilization for all mankind
." December 7, 1943 FRANKLIN D. ROOSEVELT

 

"To honour her brave people I award the George Cross to the Island Fortress of Malta to bear witness to a heroism and devotion that will long be famous in history." April 15th 1942  KING GEORGE VI R.I.

THIS COUNTRY'S FLAG ISN'T IN THE GAME.


MaxChaos24 #2 Posted 12 April 2018 - 01:31 PM

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View Postthormanpro, on 12 April 2018 - 08:24 AM, said:

I bought the HMH AMX 13 57 bundle (included 3 days premium)  from microsoft console store on tuesday but it didn't appear in the garage.

I filed a ticket in the same day but didn't receive any answer.

 

PLEASE HELP

 

I have an XBOX ONE
My player name is thormanpro

 

Hello, filing a Support ticket was the right thing to do. Please allow them some time to get to you ticket to help with your issue. :honoring:

 

If you haven't done so, I would take a look at this thread on what information to provide in your Support Ticket to speed up the process. 

http://forum-console...g-xbox-purchase



DIE ChAoTiC519 #3 Posted 12 April 2018 - 07:38 PM

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Support tickets require sometime to process 3 to 5 days since they get thousands per day. be patient my fellow tanker, they will respond to you. cheers

DIE ChAoTiC519 #4 Posted 12 April 2018 - 07:41 PM

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also the more information you provide AKA screenshots. the faster they can help you. screenshots dont lie but ppl do

RaiBOT01 #5 Posted 13 April 2018 - 02:30 PM

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View Postthormanpro, on 12 April 2018 - 07:24 AM, said:

I bought the HMH AMX 13 57 bundle (included 3 days premium)  from microsoft console store on tuesday but it didn't appear in the garage.

I filed a ticket in the same day but didn't receive any answer.

 

PLEASE HELP

 

I have an XBOX ONE
My player name is thormanpro

 

We are investigating.  If you filed a support ticket do please for CS to respond.  If you reply or try to escalate the ticket, it will be sent back to the bottom of the queue.  I have logged your GT's to the ticket and CS is aware of the issue.  Thanks for your patience.

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Player's passion for our games is the fuel that keeps my tank engine running every day.

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x GERON1MO x #6 Posted 13 April 2018 - 03:37 PM

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I bought the HMH AMX 13 57 bundle (included 3 days premium)  from microsoft console store on thursday (12.4.) but it didn't appear in the garage.

I filed a ticket at Friday (13.4.) but didn't receive any answer.

 

I have the same problem. No Tank in my Garage....

Hope i get help , fast.


Edited by x GERON1MO x, 13 April 2018 - 03:40 PM.


RaiBOT01 #7 Posted 13 April 2018 - 05:04 PM

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View Postthormanpro, on 12 April 2018 - 07:24 AM, said:

I bought the HMH AMX 13 57 bundle (included 3 days premium)  from microsoft console store on tuesday but it didn't appear in the garage.

I filed a ticket in the same day but didn't receive any answer.

 

PLEASE HELP

 

I have an XBOX ONE
My player name is thormanpro

 

Hello,

 

Please check your account and let me know if you received the content of your bundle as soon as you can!

 

Thanks!


<a data-cke-saved-href='http://www.pixeljoint.com/files/icons/walkingcat_by_thetaupe.gif' href='http://www.pixeljoint.com/files/icons/walkingcat_by_thetaupe.gif' class='bbc_url' title='External link' rel='external'><a href='http://www.pixeljoin...by_thetaupe.gif</a>' class='bbc_url' title='External link' rel='external'><a href='http://www.pixeljoin...hetaupe.gif</a></a>' class='bbc_url' title='External link' rel='external'><a href='http://www.pixeljoin...upe.gif</a></a></a>' class='bbc_url' title='External link' rel='external'><a href='http://www.pixeljoin...gif</a></a></a></a>' class='bbc_url' title='External link' rel='external'><a href='http://www.pixeljoin.../a></a></a></a></a>' class='bbc_url' title='External link' rel='external'><a href='http://www.pixeljoin.../a></a></a></a></a>' class='bbc_url' title='External link' rel='external'><a href='http://www.pixeljoin.../a></a></a></a></a>' class='bbc_url' title='External link' rel='external'><a href='http://www.pixeljoin.../a></a></a></a></a>' class='bbc_url' title='External link' rel='external'><a href='http://www.pixeljoin.../a></a></a></a></a>' class='bbc_url' title='External link' rel='external'><a href='http://www.pixeljoin.../a></a></a></a></a>' class='bbc_url' title='External link' rel='external'><a href='http://www.pixeljoin.../a></a></a></a></a>' class='bbc_url' title='External link' rel='external'><a href='http://www.pixeljoin.../a></a></a></a></a>' class='bbc_url' title='External link' rel='external'><a href='http://www.pixeljoin.../a></a></a></a></a>' class='bbc_url' title='External link' rel='external'><a href='http://www.pixeljoin.../a></a></a></a></a>' class='bbc_url' title='External link' rel='external'><a href='http://www.pixeljoin.../a></a></a></a></a>' class='bbc_url' title='External link' rel='external'><a href='http://www.pixeljoin.../a></a></a></a></a>' class='bbc_url' title='External link' rel='external'><a href='http://www.pixeljoin.../a></a></a></a></a>' class='bbc_url' title='External link' rel='external'><a href='http://www.pixeljoin.../a></a></a></a></a>' class='bbc_url' title='External link' rel='external'><a href='http://www.pixeljoin.../a></a></a></a></a>' class='bbc_url' title='External link' rel='external'><a href='http://www.pixeljoin.../a></a></a></a></a>' class='bbc_url' title='External link' rel='external'><a href='http://www.pixeljoin.../a></a></a></a></a>' class='bbc_url' title='External link' rel='external'><a href='http://www.pixeljoin.../a></a></a></a></a>' class='bbc_url' title='External link' rel='external'><a href='http://www.pixeljoin.../a></a></a></a></a>' class='bbc_url' title='External link' rel='external'><a href='http://www.pixeljoin.../a></a></a></a></a>' class='bbc_url' title='External link' rel='external'><a href='http://www.pixeljoin.../a></a></a></a></a>' class='bbc_url' title='External link' rel='external'><a href='http://www.pixeljoin.../a></a></a></a></a>' class='bbc_url' title='External link' rel='external'><a href='http://www.pixeljoin.../a></a></a></a></a>' class='bbc_url' title='External link' rel='external'><a href='http://www.pixeljoin.../a></a></a></a></a>' class='bbc_url' title='External link' rel='external'>http://www.pixeljoin.../a></a></a></a></a> 

Player's passion for our games is the fuel that keeps my tank engine running every day.

"Never let your sense of morals get in the way of doing what's right" - Isaac Asimov

Follow me on Twitter: @RAIBot01 - Crew Skills and Perks

Click to send in a XBOX  -  PS4


RaiBOT01 #8 Posted 13 April 2018 - 05:06 PM

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View Postx GERON1MO x, on 13 April 2018 - 09:37 AM, said:

I bought the HMH AMX 13 57 bundle (included 3 days premium)  from microsoft console store on thursday (12.4.) but it didn't appear in the garage.

I filed a ticket at Friday (13.4.) but didn't receive any answer.

 

I have the same problem. No Tank in my Garage....

Hope i get help , fast.

 

You too GERON1MO,

Please check your account and let me know if you received the content of your bundle as soon as you can!

Thanks!


<a data-cke-saved-href='http://www.pixeljoint.com/files/icons/walkingcat_by_thetaupe.gif' href='http://www.pixeljoint.com/files/icons/walkingcat_by_thetaupe.gif' class='bbc_url' title='External link' rel='external'><a href='http://www.pixeljoin...by_thetaupe.gif</a>' class='bbc_url' title='External link' rel='external'><a href='http://www.pixeljoin...hetaupe.gif</a></a>' class='bbc_url' title='External link' rel='external'><a href='http://www.pixeljoin...upe.gif</a></a></a>' class='bbc_url' title='External link' rel='external'><a href='http://www.pixeljoin...gif</a></a></a></a>' class='bbc_url' title='External link' rel='external'><a href='http://www.pixeljoin.../a></a></a></a></a>' class='bbc_url' title='External link' rel='external'><a href='http://www.pixeljoin.../a></a></a></a></a>' class='bbc_url' title='External link' rel='external'><a href='http://www.pixeljoin.../a></a></a></a></a>' class='bbc_url' title='External link' rel='external'><a href='http://www.pixeljoin.../a></a></a></a></a>' class='bbc_url' title='External link' rel='external'><a href='http://www.pixeljoin.../a></a></a></a></a>' class='bbc_url' title='External link' rel='external'><a href='http://www.pixeljoin.../a></a></a></a></a>' class='bbc_url' title='External link' rel='external'><a href='http://www.pixeljoin.../a></a></a></a></a>' class='bbc_url' title='External link' rel='external'><a href='http://www.pixeljoin.../a></a></a></a></a>' class='bbc_url' title='External link' rel='external'><a href='http://www.pixeljoin.../a></a></a></a></a>' class='bbc_url' title='External link' rel='external'><a href='http://www.pixeljoin.../a></a></a></a></a>' class='bbc_url' title='External link' rel='external'><a href='http://www.pixeljoin.../a></a></a></a></a>' class='bbc_url' title='External link' rel='external'><a href='http://www.pixeljoin.../a></a></a></a></a>' class='bbc_url' title='External link' rel='external'><a href='http://www.pixeljoin.../a></a></a></a></a>' class='bbc_url' title='External link' rel='external'><a href='http://www.pixeljoin.../a></a></a></a></a>' class='bbc_url' title='External link' rel='external'><a href='http://www.pixeljoin.../a></a></a></a></a>' class='bbc_url' title='External link' rel='external'><a href='http://www.pixeljoin.../a></a></a></a></a>' class='bbc_url' title='External link' rel='external'><a href='http://www.pixeljoin.../a></a></a></a></a>' class='bbc_url' title='External link' rel='external'><a href='http://www.pixeljoin.../a></a></a></a></a>' class='bbc_url' title='External link' rel='external'><a href='http://www.pixeljoin.../a></a></a></a></a>' class='bbc_url' title='External link' rel='external'><a href='http://www.pixeljoin.../a></a></a></a></a>' class='bbc_url' title='External link' rel='external'><a href='http://www.pixeljoin.../a></a></a></a></a>' class='bbc_url' title='External link' rel='external'><a href='http://www.pixeljoin.../a></a></a></a></a>' class='bbc_url' title='External link' rel='external'><a href='http://www.pixeljoin.../a></a></a></a></a>' class='bbc_url' title='External link' rel='external'><a href='http://www.pixeljoin.../a></a></a></a></a>' class='bbc_url' title='External link' rel='external'>http://www.pixeljoin.../a></a></a></a></a> 

Player's passion for our games is the fuel that keeps my tank engine running every day.

"Never let your sense of morals get in the way of doing what's right" - Isaac Asimov

Follow me on Twitter: @RAIBot01 - Crew Skills and Perks

Click to send in a XBOX  -  PS4


thormanpro #9 Posted 13 April 2018 - 05:59 PM

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Nothing in my garage. Only received this message from CS :

 

Dear Commander,

Thank you for contacting customer service.

We appreciate your information and will forward this onto our developers.

We will be placing this ticket on hold until further information becomes available.

We deeply apologize and appreciate your patience and understanding during this time.

Please do not hesitate to contact us with any further questions or concerns.

Best regards,

 

 

It seems I won't play my newly purchased tank this week-end... 


"In the name of the people of the United States of America, I salute the Island of Malta, its people and defenders, who, in the cause of freedom and justice and decency throughout the world, have rendered valorous service far above and beyond the call of duty.
Under repeated fire from the skies, Malta stood alone, but unafraid in the center of the sea, one tiny bright flame in the darkness - a beacon of hope for the clearer days which have come.
Malta's bright story of human fortitude and courage will be read by posterity with wonder and with gratitude through all the ages. What  was  done  in  this Island maintains the highest traditions of gallant   men   and   women who  from  the  beginning of  time  have  lived  and died  to  preserve  civilization for all mankind
." December 7, 1943 FRANKLIN D. ROOSEVELT

 

"To honour her brave people I award the George Cross to the Island Fortress of Malta to bear witness to a heroism and devotion that will long be famous in history." April 15th 1942  KING GEORGE VI R.I.

THIS COUNTRY'S FLAG ISN'T IN THE GAME.


RaiBOT01 #10 Posted 13 April 2018 - 06:26 PM

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View Postthormanpro, on 13 April 2018 - 11:59 AM, said:

Nothing in my garage. Only received this message from CS :

 

Dear Commander,

Thank you for contacting customer service.

We appreciate your information and will forward this onto our developers.

We will be placing this ticket on hold until further information becomes available.

We deeply apologize and appreciate your patience and understanding during this time.

Please do not hesitate to contact us with any further questions or concerns.

Best regards,

 

 

It seems I won't play my newly purchased tank this week-end... 

 

Thanks.  We'll follow up.  

<a data-cke-saved-href='http://www.pixeljoint.com/files/icons/walkingcat_by_thetaupe.gif' href='http://www.pixeljoint.com/files/icons/walkingcat_by_thetaupe.gif' class='bbc_url' title='External link' rel='external'><a href='http://www.pixeljoin...by_thetaupe.gif</a>' class='bbc_url' title='External link' rel='external'><a href='http://www.pixeljoin...hetaupe.gif</a></a>' class='bbc_url' title='External link' rel='external'><a href='http://www.pixeljoin...upe.gif</a></a></a>' class='bbc_url' title='External link' rel='external'><a href='http://www.pixeljoin...gif</a></a></a></a>' class='bbc_url' title='External link' rel='external'><a href='http://www.pixeljoin.../a></a></a></a></a>' class='bbc_url' title='External link' rel='external'><a href='http://www.pixeljoin.../a></a></a></a></a>' class='bbc_url' title='External link' rel='external'><a href='http://www.pixeljoin.../a></a></a></a></a>' class='bbc_url' title='External link' rel='external'><a href='http://www.pixeljoin.../a></a></a></a></a>' class='bbc_url' title='External link' rel='external'><a href='http://www.pixeljoin.../a></a></a></a></a>' class='bbc_url' title='External link' rel='external'><a href='http://www.pixeljoin.../a></a></a></a></a>' class='bbc_url' title='External link' rel='external'><a href='http://www.pixeljoin.../a></a></a></a></a>' class='bbc_url' title='External link' rel='external'><a href='http://www.pixeljoin.../a></a></a></a></a>' class='bbc_url' title='External link' rel='external'><a href='http://www.pixeljoin.../a></a></a></a></a>' class='bbc_url' title='External link' rel='external'><a href='http://www.pixeljoin.../a></a></a></a></a>' class='bbc_url' title='External link' rel='external'><a href='http://www.pixeljoin.../a></a></a></a></a>' class='bbc_url' title='External link' rel='external'><a href='http://www.pixeljoin.../a></a></a></a></a>' class='bbc_url' title='External link' rel='external'><a href='http://www.pixeljoin.../a></a></a></a></a>' class='bbc_url' title='External link' rel='external'><a href='http://www.pixeljoin.../a></a></a></a></a>' class='bbc_url' title='External link' rel='external'><a href='http://www.pixeljoin.../a></a></a></a></a>' class='bbc_url' title='External link' rel='external'><a href='http://www.pixeljoin.../a></a></a></a></a>' class='bbc_url' title='External link' rel='external'><a href='http://www.pixeljoin.../a></a></a></a></a>' class='bbc_url' title='External link' rel='external'><a href='http://www.pixeljoin.../a></a></a></a></a>' class='bbc_url' title='External link' rel='external'><a href='http://www.pixeljoin.../a></a></a></a></a>' class='bbc_url' title='External link' rel='external'><a href='http://www.pixeljoin.../a></a></a></a></a>' class='bbc_url' title='External link' rel='external'><a href='http://www.pixeljoin.../a></a></a></a></a>' class='bbc_url' title='External link' rel='external'><a href='http://www.pixeljoin.../a></a></a></a></a>' class='bbc_url' title='External link' rel='external'><a href='http://www.pixeljoin.../a></a></a></a></a>' class='bbc_url' title='External link' rel='external'><a href='http://www.pixeljoin.../a></a></a></a></a>' class='bbc_url' title='External link' rel='external'>http://www.pixeljoin.../a></a></a></a></a> 

Player's passion for our games is the fuel that keeps my tank engine running every day.

"Never let your sense of morals get in the way of doing what's right" - Isaac Asimov

Follow me on Twitter: @RAIBot01 - Crew Skills and Perks

Click to send in a XBOX  -  PS4


GBR WARRIOR #11 Posted 13 April 2018 - 06:36 PM

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I haven't had a response in days except a similar message regarding the Somua. I'm also missing 27,050 in total Gold that was submitted Monday and STILL hasn't even been read.

 

Not happy CS.



RaiBOT01 #12 Posted 13 April 2018 - 06:41 PM

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View Postthormanpro, on 13 April 2018 - 11:59 AM, said:

Nothing in my garage. Only received this message from CS :

 

Dear Commander,

Thank you for contacting customer service.

We appreciate your information and will forward this onto our developers.

We will be placing this ticket on hold until further information becomes available.

We deeply apologize and appreciate your patience and understanding during this time.

Please do not hesitate to contact us with any further questions or concerns.

Best regards,

 

 

It seems I won't play my newly purchased tank this week-end... 

 

Hello,

Can to log out and back in game again and check if the content of the bundle is in your game?


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Player's passion for our games is the fuel that keeps my tank engine running every day.

"Never let your sense of morals get in the way of doing what's right" - Isaac Asimov

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RaiBOT01 #13 Posted 13 April 2018 - 06:43 PM

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View PostiFARM SALT, on 13 April 2018 - 12:36 PM, said:

I haven't had a response in days except a similar message regarding the Somua. I'm also missing 27,050 in total Gold that was submitted Monday and STILL hasn't even been read.

 

Not happy CS.

 

Hello iFARM, The Somua tank is a different issue which is being handled at this time.  Do please wait for CS to contact you and do no escale of reply the ticket otherwise your request will be sent back to the back of the ticket queue.  

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Player's passion for our games is the fuel that keeps my tank engine running every day.

"Never let your sense of morals get in the way of doing what's right" - Isaac Asimov

Follow me on Twitter: @RAIBot01 - Crew Skills and Perks

Click to send in a XBOX  -  PS4


thormanpro #14 Posted 13 April 2018 - 06:55 PM

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OMG the tank is here!

Thanks Raibot01!


"In the name of the people of the United States of America, I salute the Island of Malta, its people and defenders, who, in the cause of freedom and justice and decency throughout the world, have rendered valorous service far above and beyond the call of duty.
Under repeated fire from the skies, Malta stood alone, but unafraid in the center of the sea, one tiny bright flame in the darkness - a beacon of hope for the clearer days which have come.
Malta's bright story of human fortitude and courage will be read by posterity with wonder and with gratitude through all the ages. What  was  done  in  this Island maintains the highest traditions of gallant   men   and   women who  from  the  beginning of  time  have  lived  and died  to  preserve  civilization for all mankind
." December 7, 1943 FRANKLIN D. ROOSEVELT

 

"To honour her brave people I award the George Cross to the Island Fortress of Malta to bear witness to a heroism and devotion that will long be famous in history." April 15th 1942  KING GEORGE VI R.I.

THIS COUNTRY'S FLAG ISN'T IN THE GAME.


barudrow #15 Posted 13 April 2018 - 06:56 PM

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View Postthormanpro, on 12 April 2018 - 08:24 AM, said:

I bought the HMH AMX 13 57 bundle (included 3 days premium)  from microsoft console store on tuesday but it didn't appear in the garage.

I filed a ticket in the same day but didn't receive any answer.

 

PLEASE HELP

 

I have an XBOX ONE
My player name is thormanpro

 

I have the same issue. Bought the tank last night. My X-Box One says it’s loaded the tank........but no tank in my garage. I tried all the known fixes but alas no tank. I submitted a ticket earlier today. I have had nothing but great service from Customer Service so I’m sure it will be fine in the end. I’m kinda glad I’m not the only one with this issue..........sorry to say.

Thanks

BA R



RaiBOT01 #16 Posted 13 April 2018 - 06:57 PM

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View Postthormanpro, on 13 April 2018 - 12:55 PM, said:

OMG the tank is here!

Thanks Raibot01!

NOICE!!! 

View Postbarudrow, on 13 April 2018 - 12:56 PM, said:

 

I have the same issue. Bought the tank last night. My X-Box One says it’s loaded the tank........but no tank in my garage. I tried all the known fixes but alas no tank. I submitted a ticket earlier today. I have had nothing but great service from Customer Service so I’m sure it will be fine in the end. I’m kinda glad I’m not the only one with this issue..........sorry to say.

Thanks

BA R

Please sign out and back in game to see the content of the bundle reflect in your account.  


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Player's passion for our games is the fuel that keeps my tank engine running every day.

"Never let your sense of morals get in the way of doing what's right" - Isaac Asimov

Follow me on Twitter: @RAIBot01 - Crew Skills and Perks

Click to send in a XBOX  -  PS4


GBR WARRIOR #17 Posted 13 April 2018 - 07:00 PM

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View PostRaiBOT01, on 13 April 2018 - 06:43 PM, said:

 

Hello iFARM, The Somua tank is a different issue which is being handled at this time.  Do please wait for CS to contact you and do no escale of reply the ticket otherwise your request will be sent back to the back of the ticket queue.  

 

I haven't touched the tickets lol, just waiting patiently, but losing it fast XD

barudrow #18 Posted 13 April 2018 - 07:19 PM

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Well I type to slow (One Finger)! I posted my message and “Wammo” my new tank magically appeared in my garage. 

RaiBOT01 you do indeed have Magic Cat Powers that you only use for good!

Thanks Very Much.

BAR:great:



blmcquig #19 Posted 13 April 2018 - 07:33 PM

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View PostRaiBOT01, on 13 April 2018 - 06:57 PM, said:

NOICE!!! 

Please sign out and back in game to see the content of the bundle reflect in your account.  

 

Rai, is this a blanket fix for eveyone who purchased the HMH AMX 13 57?

I also submitted a ticket for this a couple days ago and haven't heard anything yet. I'm at work right now so can't check, but it hasn't been in my garage in the 3 days since I bought it.



GBR WARRIOR #20 Posted 13 April 2018 - 08:13 PM

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View Postblmcquig, on 13 April 2018 - 07:33 PM, said:

 

Rai, is this a blanket fix for eveyone who purchased the HMH AMX 13 57?

I also submitted a ticket for this a couple days ago and haven't heard anything yet. I'm at work right now so can't check, but it hasn't been in my garage in the 3 days since I bought it.

 

Tried uninstalling your account from the Xbox, doing a hard reset, then downloading your account and logging in? Worked for me when I bought the Skorpion bundle.




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