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Contacting support


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careenbot #1 Posted 09 November 2018 - 04:57 PM

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Has anyone had to contact support on facebook, I'm wondering if I am going through the right channels. I messaged through Facebook can see messages read but no replies. I have also messages community manager here and on Reddit.

 

For context it was on the Facebook stream yesterday they missed my answer for the wotjek tank, was in before they gave it to someone else(who didn't even get the answer correct) not mad, just trying to get answered seems difficult 



RaiBOT01 #2 Posted 09 November 2018 - 05:26 PM

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View Postcareenbot, on 09 November 2018 - 10:57 AM, said:

Has anyone had to contact support on facebook, I'm wondering if I am going through the right channels. I messaged through Facebook can see messages read but no replies. I have also messages community manager here and on Reddit.

 

For context it was on the Facebook stream yesterday they missed my answer for the wotjek tank, was in before they gave it to someone else(who didn't even get the answer correct) not mad, just trying to get answered seems difficult 

 

Hello!

 

I see your message, but they are answered in the order they are received. (been less than 24 hours).  I'll go check the stream and verify your answer was shared before anyone elses.  if that's the case, I'll go ahead and credit you the tank.

 

Thanks! 


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careenbot #3 Posted 09 November 2018 - 05:29 PM

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Awesome, I attached a screenshot to the measmes I sent you, didn't want to post names here.




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