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Stuck on Black Loading Screen

Black Loading Screen rotating cog

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FEE-JEE #1 Posted 01 March 2019 - 11:50 AM

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Anyone else experiencing getting stuck on Black Loading Screen after clicking Start on WOT (PS4)? All I'm getting is the WOT symbol with the rotating cog wheel (Screenshot attached) Appreciate your advice on how to resolve this - Starting to get withdrawal symptoms not being able to play :child:

 

download.jpg



FEE-JEE #2 Posted 01 March 2019 - 11:58 AM

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Ticket submitted but details below for any further pointers

  • Connection Reports:
    • What is occurring. (Hang at Black Loading Screen with WOT symbol/Cog Wheel rotating continuously)
    • What error you are seeing, please include the full error message. (No error message - Just hanging on the black screen)
    • When it started and is happening, including your time zone. (0645pm GMT +12)
    • What platform were you on. (PS4 Platform) 
    • What server you were on or attempting to connect to. (North America)


MaxChaos24 #3 Posted 01 March 2019 - 11:59 AM

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View PostFEE-JEE, on 01 March 2019 - 06:50 AM, said:

Anyone else experiencing getting stuck on Black Loading Screen after clicking Start on WOT (PS4)? All I'm getting is the WOT symbol with the rotating cog wheel (Screenshot attached) Appreciate your advice on how to resolve this - Starting to get withdrawal symptoms not being able to play :child:

 

download.jpg

 

Silly question possibly, but have you tried turning your Console off/on just to see if that clears up anything?

FEE-JEE #4 Posted 01 March 2019 - 12:19 PM

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Thanks MaxChaos24 - Mate, Having been unable to play WOT for 4 hours - I am willing to try ANY suggestions :teethhappy: alas multiple restarts, PS4 hard resets, ps4 database rebuild, a full game delete and reinstall has not helped.

MaxChaos24 #5 Posted 01 March 2019 - 12:23 PM

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View PostFEE-JEE, on 01 March 2019 - 07:19 AM, said:

Thanks MaxChaos24 - Mate, Having been unable to play WOT for 4 hours - I am willing to try ANY suggestions :teethhappy: alas multiple restarts, PS4 hard resets, ps4 database rebuild, a full game delete and reinstall has not helped.

 

Are you seeing this if you try to Connect to EU instead of NA?

 

EDIT: Any chance that you use a Keyboard on your PS4 instead of a Controller?


Edited by MaxChaos24, 01 March 2019 - 12:26 PM.


FEE-JEE #6 Posted 01 March 2019 - 12:28 PM

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View PostMaxChaos24, on 02 March 2019 - 12:23 AM, said:

 

Are you seeing this if you try to Connect to EU instead of NA?

 

I cant even get to that stage. It hangs after I boot up the game and click X (start). It just hangs from that point on. I suspect it may be a corrupted game save from the last WOT match I played cos I did not exit the game properly after dying. I just clicked "close application" without exiting to garage so I think its hanging cos its trying to connect me back to that last game I played which was like 12hours ago.


Edited by FEE-JEE, 01 March 2019 - 12:33 PM.


FEE-JEE #7 Posted 01 March 2019 - 12:37 PM

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View PostMaxChaos24, on 02 March 2019 - 12:23 AM, said:

EDIT: Any chance that you use a Keyboard on your PS4 instead of a Controller?

 

Negative. Currently only using a Controller



MaxChaos24 #8 Posted 01 March 2019 - 12:46 PM

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View PostFEE-JEE, on 01 March 2019 - 07:37 AM, said:

 

Negative. Currently only using a Controller

 

Thanks for the information. If possible, could you do the following:

- Plug a Keyboard into your PS4

- When the black screen occurs do the following on your keyboard:

- Press Enter and type: 1337 report a manual bug please 1337

- Press Enter again

 

You won't see anything happen and will be typing blind as there isn't anything on the screen, but if done correctly we'll see it on our end. If you are able to do this, let me know when you've done it so I can check to see that we received it ok on our end. 



MaxChaos24 #9 Posted 01 March 2019 - 12:51 PM

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View PostMaxChaos24, on 01 March 2019 - 07:46 AM, said:

 

Thanks for the information. If possible, could you do the following:

- Plug a Keyboard into your PS4

- When the black screen occurs do the following on your keyboard:

- Press Enter and type: 1337 report a manual bug please 1337

- Press Enter again

 

You won't see anything happen and will be typing blind as there isn't anything on the screen, but if done correctly we'll see it on our end. If you are able to do this, let me know when you've done it so I can check to see that we received it ok on our end. 

 

If you have a chat pad for your controller, that would also work. 

FEE-JEE #10 Posted 01 March 2019 - 01:03 PM

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ok thanks max. will give this a go

View PostMaxChaos24, on 02 March 2019 - 12:46 AM, said:

 

Thanks for the information. If possible, could you do the following:

- Plug a Keyboard into your PS4

- When the black screen occurs do the following on your keyboard:

- Press Enter and type: 1337 report a manual bug please 1337

- Press Enter again

 

You won't see anything happen and will be typing blind as there isn't anything on the screen, but if done correctly we'll see it on our end. If you are able to do this, let me know when you've done it so I can check to see that we received it ok on our end. 

 

OK Done. have typed the text as instructed



FEE-JEE #11 Posted 01 March 2019 - 01:06 PM

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AWESOME !!! Fixed !! Thank you so much for your assistance MaxChaos24 :great:

 

Edit: Have closed the ticket


Edited by FEE-JEE, 01 March 2019 - 01:38 PM.


Ellupo68 #12 Posted 01 March 2019 - 01:43 PM

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the exact same thing happened to me yesterday, turning the PS4 on and off again didnt help...

 

uninstalling the game and a new installation seems to help... at least i was able to play tier 1 and 2 ... download wasnt completed yet...

 

also as a side note: when playing tier 2 while download wasnt completed the british steadfast tank was invisible to me, i assume the model hasnt been loaded yet :-(

 

typical WG mess up :-(



Don R1CO NoVa #13 Posted 01 March 2019 - 01:46 PM

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View PostMaxChaos24, on 01 March 2019 - 12:46 PM, said:

 

Thanks for the information. If possible, could you do the following:

- Plug a Keyboard into your PS4

- When the black screen occurs do the following on your keyboard:

- Press Enter and type: 1337 report a manual bug please 1337

- Press Enter again

 

You won't see anything happen and will be typing blind as there isn't anything on the screen, but if done correctly we'll see it on our end. If you are able to do this, let me know when you've done it so I can check to see that we received it ok on our end. 

 

What ? :Oh mein:

how can that happen if I may ask ?


 


Ellupo68 #14 Posted 01 March 2019 - 01:48 PM

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P.S. i was able to spot the steadfast tank for my teammates and take blindshots on it (though thats rather difficult with the spread of that machine gun), it felt like i was shot from 5 invisible tanks with different locations

Ellupo68 #15 Posted 01 March 2019 - 01:51 PM

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pps: i would be interested what causes the black screen? and if it happens again is there a way to fix it without a keyboard (and uninstalling the game) ????

MaxChaos24 #16 Posted 01 March 2019 - 02:01 PM

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View PostEllupo68, on 01 March 2019 - 08:51 AM, said:

pps: i would be interested what causes the black screen? and if it happens again is there a way to fix it without a keyboard (and uninstalling the game) ????

Not sure yet, we have a ticket investigating it. 



FEE-JEE #17 Posted 01 March 2019 - 04:57 PM

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UPDATE OK the issue is back but has morphed. The load is SOOOOOOO long - I have to manually request 1337 via the keyboard to kick it past the black screen and request 1337 via the keyboard again to kick it past the loading server screen. Once I'm in - no problem playing but it seems like it doesn't want me to close the game or log off the PS4

 

HELP !! 


Edited by FEE-JEE, 01 March 2019 - 05:01 PM.


sergeant-slow741 #18 Posted 01 March 2019 - 04:58 PM

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View PostMaxChaos24, on 01 March 2019 - 06:01 AM, said:

Not sure yet, we have a ticket investigating it. 

Super Max to the rescue....:izmena:


End of passion play, crumbling away I'm your source of self destruction. Veins that pump with fear,sucking darkest clear leading on your death's destruction. Taste me you will see more as you need dedicated to how im killing you.

MaxChaos24 #19 Posted 01 March 2019 - 05:22 PM

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View PostFEE-JEE, on 01 March 2019 - 11:57 AM, said:

UPDATE OK the issue is back but has morphed. The load is SOOOOOOO long - I have to manually request 1337 via the keyboard to kick it past the black screen and request 1337 via the keyboard again to kick it past the loading server screen. Once I'm in - no problem playing but it seems like it doesn't want me to close the game or log off the PS4

 

HELP !! 

 

It appears you are hitting an issue that so far, only 3 people have ever hit. We are still investigating but for some reason your PS4 is requiring you to use a Keyboard to pass certain screens. Unfortunately we aren't sure of the cause of this one yet. 

FEE-JEE #20 Posted 01 March 2019 - 05:38 PM

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View PostMaxChaos24, on 02 March 2019 - 05:22 AM, said:

 

It appears you are hitting an issue that so far, only 3 people have ever hit. We are still investigating but for some reason your PS4 is requiring you to use a Keyboard to pass certain screens. Unfortunately we aren't sure of the cause of this one yet. 

 

Thanks MaxChaos24 - I've tried without the 1337 keyboard assists - PS4 loads without it but its takes about 10 - 12 minutes total from start to garage. 

Edited by FEE-JEE, 01 March 2019 - 06:09 PM.





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