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Ps4 game stuck on press X to start screen


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Eskadrinis #1 Posted 01 May 2019 - 04:36 AM

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This has been happening since Monday night when I tried to login April 29th. I startup game hit x to start game seems like it takes 5 sec to register my pressing screen goes black and I see the spinning logo on bottom right of screen indefinitely. Dont if if dying in my last game played and just closing the game caused some issue. I did not return to garage just closed game from pen menu. Kind of sucks I can't do golden event

JuniorDelGebi17 #2 Posted 01 May 2019 - 06:02 AM

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Did you tried it again ? 

I never had this issue, the game is full updated ? (If you don't have sure, try the option "search for update" in the homescreen)

Hope you can play



Eskadrinis #3 Posted 01 May 2019 - 07:31 AM

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Nope I can't even get past the startup screen. Where the video of the tanks are driving around I press x nothing happens then the screen turns black and I hear intro music, I tried on a new username still had same problem. Wonder if I need to reformat my ps4 hdd

f1mitku #4 Posted 01 May 2019 - 07:45 AM

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Do you have enough free space on the HDD? Try deleting some old unnecessary game first to free some HDD space. 

 

If I was in this situation (I’ve never had such issues) then I would try to delete the game and download it again. Yeah - I know it will get few hours as it’s closing to 70GB maybe. 



Eskadrinis #5 Posted 02 May 2019 - 01:53 AM

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Deleted game deleted save data, re downloaded game still stuck on the startup screen, with the video of tanks driving around , I press x screen goes black and never loads

JuniorDelGebi17 #6 Posted 02 May 2019 - 02:04 AM

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Does any error message appear on the screen ?

f1mitku #7 Posted 02 May 2019 - 01:25 PM

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It might be something networking related. As at this stage the game tries to check the connection to the servers most probably. Did you try to reset your router?

Eskadrinis #8 Posted 02 May 2019 - 01:32 PM

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Yes router reset , I'm connected by wire, I changed nothing from Sunday night to Monday night when I tried playing all other games work fine except wot, here's a video I captured shows wat happens deleted game and all saved data so I got a msg asking about account email, but besides that it's the same thing I press x and it just freezes before login, so u can see it can't be network related if it was askin about account info, wat I don't get it does this on a newly created account to, why cant I play did my ps4 get id banned or something, if that is even a thing lol, here's video I captured of what is happening.                                                                                          https://youtu.be/DMaxZSRj51k



Xenith_Inc #9 Posted 02 May 2019 - 02:43 PM

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I had this for a while - game didnt respond, intro movie kept playing as it tried to then log in. AsI reacall it was a WG/PNS server issue in Europe. 

+++Generally found on PS4 EU server from 5 - 9pm CET+++

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Eskadrinis #10 Posted 02 May 2019 - 03:31 PM

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Might be the same thing again because I have my server set to Europe

Xenith_Inc #11 Posted 02 May 2019 - 03:38 PM

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View PostEskadrinis, on 02 May 2019 - 03:31 PM, said:

Might be the same thing again because I have my server set to Europe

 

I've been fine on EU recently though. I can't find the old tweets about the issue. A lot of people got locked out a couple of months ago.

+++Generally found on PS4 EU server from 5 - 9pm CET+++

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MaxChaos24 #12 Posted 02 May 2019 - 04:41 PM

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View PostEskadrinis, on 01 May 2019 - 12:36 AM, said:

This has been happening since Monday night when I tried to login April 29th. I startup game hit x to start game seems like it takes 5 sec to register my pressing screen goes black and I see the spinning logo on bottom right of screen indefinitely. Dont if if dying in my last game played and just closing the game caused some issue. I did not return to garage just closed game from pen menu. Kind of sucks I can't do golden event

 

Moved thread to Bug Reports

 

Hello, we've seen something like this before in the past and was related to Keyboards. If possible, could you try:

  • Plug a Keyboard into your PS4
  • When the black screen occurs do the following on your keyboard:
  • Press Enter and type the following exactly: (You can't see anything when you hit enter, nor when you are typing, it's an invisible box)
    • 1337 report a manual bug please 1337
  • Press Enter again

 

 



Eskadrinis #13 Posted 02 May 2019 - 08:15 PM

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Wow did you do anything to my account? I never used a keyboard with my system before. So I plugged it in and used keyboard to select wot from ps4 home screen and the game worked!! Thanks for the help max

MaxChaos24 #14 Posted 02 May 2019 - 10:09 PM

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View PostEskadrinis, on 02 May 2019 - 04:15 PM, said:

Wow did you do anything to my account? I never used a keyboard with my system before. So I plugged it in and used keyboard to select wot from ps4 home screen and the game worked!! Thanks for the help max

 

Nope, didnt do anything.  Think your the 3rd or 4th  person to ever have this happen. Glad it worked though! It's a strange one for sure.

JuniorDelGebi17 #15 Posted 02 May 2019 - 11:21 PM

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I'm happy that you problem was solved, i was triggered lol

Eskadrinis #16 Posted 03 May 2019 - 12:11 AM

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View PostJuniorDelGebi17, on 02 May 2019 - 06:21 PM, said:

I'm happy that you problem was solved, i was triggered lol

 

yeah thnx for trying to help man. I'm just glad I can start springtime event. I want that is-2

WG Volibear #17 Posted 22 May 2019 - 09:38 PM

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Hello Tankers,

If anyone is experiencing this issue please do the following.
  • Plug a Keyboard into your PS4
  • When the black screen occurs do the following on your keyboard:
  • Press Enter and type the following exactly: (You can't see anything when you hit enter, nor when you are typing, it's an invisible box)
    • 1337 report a manual bug please 1337
  • Press Enter again

Make sure to update the thread with a post of if your completed the above and we will take a look.

Thanks!

~WG Volibear


Take a look at our new bug report guidelines!

  WoT Reddit---> 

Need to submit a support ticket? Click Here!



 





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