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Missing HMH Black Skull Emblems?


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TDECK1 #1 Posted 10 June 2019 - 09:53 PM

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I am missing this emblem for my AMX 13-57 and my AMX 58? Does anyone know why this is? 

BrogueOne #2 Posted 10 June 2019 - 10:54 PM

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Did you get them from a Store Bundle or from the Premium Tech Tree? If you’ve had them, but now they’re gone, you should submit a support ticket.

TDECK1 #3 Posted 10 June 2019 - 11:25 PM

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Both of these were from trade ins. Would this make any difference?

TemplarKnight75 #4 Posted 10 June 2019 - 11:45 PM

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View PostTDECK1, on 10 June 2019 - 06:25 PM, said:

Both of these were from trade ins. Would this make any difference?

 

I'd just make a ticket worst case scenario they say no 

Pit Friend #5 Posted 11 June 2019 - 12:27 AM

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Did you look on the very back of the turret rather than the sides? That’s where it is on my HMH 58. 

I asked an EOD man how he dealt with the stress of his job. 

 

He said he didn’t have any stress. Either he was right or else it became someone else’s problem. 


BrogueOne #6 Posted 11 June 2019 - 01:21 AM

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The HMH Skull Emblems are add-ons in bundle purchases.  They don’t come with the tanks if you get them from the TT.  It’s the same with special Crews, but Support will give you the Crew if you submit a ticket and if that Crew is mentioned by name in the tank’s description(like Mercs).

Pit Friend #7 Posted 11 June 2019 - 02:01 AM

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View PostBrogueOne, on 10 June 2019 - 08:21 PM, said:

The HMH Skull Emblems are add-ons in bundle purchases. They don’t come with the tanks if you get them from the TT. It’s the same with special Crews, but Support will give you the Crew if you submit a ticket and if that Crew is mentioned by name in the tank’s description(like Mercs).

 

I have a black skull on the back of my HMH 58’s turret and I bought it off the TT with a trade in. 

I asked an EOD man how he dealt with the stress of his job. 

 

He said he didn’t have any stress. Either he was right or else it became someone else’s problem. 


TDECK1 #8 Posted 11 June 2019 - 02:13 AM

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Can I remove one from another tank and place it on the AMX 58?

TemplarKnight75 #9 Posted 11 June 2019 - 02:21 AM

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View PostTDECK1, on 10 June 2019 - 09:13 PM, said:

Can I remove one from another tank and place it on the AMX 58?

That's not how emblems work sorry gonna have to make a ticket



TDECK1 #10 Posted 11 June 2019 - 02:28 AM

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Thanks for the information. I will open a ticket 

Wakkomaster #11 Posted 11 June 2019 - 07:26 AM

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View PostPit Friend, on 11 June 2019 - 03:01 AM, said:

 

I have a black skull on the back of my HMH 58’s turret and I bought it off the TT with a trade in. 

 

I'll have to check mine as well when I get home. I got it from the TT via trade in as well, but since I didn't spot the emblem on the front or sides I figured the newer HMH tanks simply didn't have it.

 

 

View PostBrogueOne, on 11 June 2019 - 02:21 AM, said:

The HMH Skull Emblems are add-ons in bundle purchases. They don’t come with the tanks if you get them from the TT. It’s the same with special Crews, but Support will give you the Crew if you submit a ticket and if that Crew is mentioned by name in the tank’s description(like Mercs).

 

That would be strange though. If the emblem is built-in in the skin, they should make two skins for the same tank, which would be odd. And if it's a separate emblem, then you should be able to change it.

 

Idunnow, Idunnow :amazed:


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RaiBOT01 #12 Posted 11 June 2019 - 11:16 AM

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Do please open a ticket so we can investigate :) 

 

Dont forget to also submit an image so we can take a look!!

 


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Wakkomaster #13 Posted 12 June 2019 - 07:00 AM

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Alright, it seems mine is lacking the emblem :unsure:

 

Spoiler

 

I'll file a ticket right away


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Morpheus02007 #14 Posted 12 June 2019 - 11:17 AM

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I own the HMH chrysler K, HMH AMX M4 MLE 49, HMH 58 and the HMH FV305 and I only have the skull emblem on the HMH FV305.
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Wakkomaster #15 Posted 13 June 2019 - 06:54 AM

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Update:

Just to let you know that I filed a ticket about the missing emblem, and it should be sorted now. I write "should" because the CS told me they added the missing emblem, and I didn't have a chance to check yet, but I have no reason to doubt it.

 

View PostMorpheus02007, on 12 June 2019 - 12:17 PM, said:

I own the HMH chrysler K, HMH AMX M4 MLE 49, HMH 58 and the HMH FV305 and I only have the skull emblem on the HMH FV305.

 

CS said all the HMH tanks should come with the special emblem regardless of the source (Bundle, Tech Tree or Trade-In), so if some of the tanks don't have it do place a ticket.

Attention: the first reply you'll get from WG Customer Service most likely is going to be in the line of "let me remind you about trade-ins/Premium Tanks Bundles/Tech Tree (whatever the case might apply), are you sure it's not because of this?". Don't fret. They just want to be sure it's not an overlook on your part. Just keep the ticket open ("My issue was not resolved" ) and repeat or explain in detail the issue: in my case the fix and final reply came 45 minutes later.

There's no need to go mental just because they asked you to double-check something or ask for further information, pictures and so on.


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TDECK1 #16 Posted 13 June 2019 - 12:51 PM

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I just opened a ticket on this so we will see what happens.




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