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World of Tanks Mercenaries - Mercenary Contract Status 2nd Update **IMPORTANT**

mercenary contract

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RaiBOT01 #1 Posted 11 July 2019 - 10:44 PM

    (Cat) Community Manager

  • Administrator
  • 3115 battles
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  • Member since:
    06-28-2013

Dear Tankers,

 

Tuesday morning an issue occurred which resulted in loss of progress on Mercenary contracts for the Machine, Sharpshooter and Tusk. While only members of our community who logged in between 8 A.M. – 9 A.M. Central (UTC – 5) were affected, we sincerely apologize to you all as this should not have happened. Rest assured the team has identified the issue and is taking the necessary precautions to limit the potential for this to occur again.

 

After the issue happened, we asked the community to do the following:

  1. Impacted players will need to log in, and accept the contract they were on.
  2. Within the next 24 – 48 hours, we will restore the progress of all players on their missing contracts with a +1 stage advancement.
    1. We are giving this window of time to allow for as many players as possible to log in and accept the contract.
    2. For players who were on Stage 2, they will be on Stage 3. Stage 4 will be on Stage 5, etc.

 

If you did not accepted the contract within this time frame, you will need to login and accept the contract at your convenience and then reach out to our Customer Support staff (https://console.wargaming.net/support/). You will need to submit a ticket with the following information:

  • The name of the Mercenary contract affected in your account
  • Confirmation you re-accepted the affected contract
  • The Stage you were on
  • Whether or not you’ve used any gold to advance through stages

 

Once you have accepted the contract and contacted our CS team, they will be able to restore your contract progress with a +1 stage advancement.

 

The CS team has processed most of the tickets sent before the posting of this message. If you have yet to accept the affected contract, please do so now and submit your CS ticket starting tomorrow. 

 

For players who may experience an issue with submitting a ticket via the above link, please reach out to RaiBOT01 via Private Message on the forum for an alternative method of contacting our support team.

 

Again, please accept our apologies for this issue – we greatly appreciate your patience and understanding.

 

Best regards,

Your Wargaming Family


Edited by RaiBOT01, 11 July 2019 - 11:11 PM.

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