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Change to bundle refunds?


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Teffisk #1 Posted 10 September 2019 - 06:43 PM

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I was just looking at a bundle in the store online and noticed this garbage: 

We are getting refunded silver now, if we buy a bundle with gold? Wow. Absolutely never buying a bundle again. Is this new? Is this a mistake?

matematicalone #2 Posted 10 September 2019 - 07:05 PM

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Wow, this is really low...not that I'm surprised thou.:amazed:


 


radonism #3 Posted 10 September 2019 - 07:09 PM

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Must be a mistake, surely? 

 

Or, they've killed most bundle sales in one fell swoop. 


  

MaxChaos24 #4 Posted 10 September 2019 - 07:12 PM

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View PostTeffisk, on 10 September 2019 - 02:43 PM, said:

I was just looking at a bundle in the store online and noticed this garbage: 

We are getting refunded silver now, if we buy a bundle with gold? Wow. Absolutely never buying a bundle again. Is this new? Is this a mistake?

Hello, no changes were made. It's the generic text under all of them, it's not bundle specific text. You can view the Rules here: 

https://console.worldoftanks.com/en/content/guide/store/

If a Premium vehicle in a purchased bundle is already owned (i.e., in your Garage), you will be compensated in Silver for the vehicle's value. However, if you purchase a bundle with more than 1 vehicle and you already own one of them, you will receive the vehicle's Gold equivalent at the bundle's discounted cost.



Teffisk #5 Posted 10 September 2019 - 07:18 PM

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View PostMaxChaos24, on 10 September 2019 - 07:12 PM, said:

Hello, no changes were made. It's the generic text under all of them, it's not bundle specific text. You can view the Rules here: 

https://console.worldoftanks.com/en/content/guide/store/

If a Premium vehicle in a purchased bundle is already owned (i.e., in your Garage), you will be compensated in Silver for the vehicle's value. However, if you purchase a bundle with more than 1 vehicle and you already own one of them, you will receive the vehicle's Gold equivalent at the bundle's discounted cost.

Well, feedback for the team, that is extremely confusing and completely turned me off from making a purchase. 



Teffisk #6 Posted 10 September 2019 - 07:26 PM

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Based on Max's still confusing clarification, I made the purchase of the Death From Afar and was refunded gold. I already owned the Skorpion G and E25, so I only really paid 9,590 gold, in case anyone was wondering.

Edited by Teffisk, 10 September 2019 - 07:29 PM.


Very Classy #7 Posted 10 September 2019 - 07:30 PM

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I'm a simple man. I like the words put together goodly. 


There is literally an Xbox 360 in a museum, and this is the best joke you can come up with?
                                                                                         -- allhavoc


Teffisk #8 Posted 10 September 2019 - 07:35 PM

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View PostVery Classy, on 10 September 2019 - 07:30 PM, said:

I'm a simple man. I like the words put together goodly. 

Not everyone can be as classy as you. 



USSWISCONSIN94 #9 Posted 10 September 2019 - 07:37 PM

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do you have a link to this or anything? as the text and look of it looks more of PC than ours

http://www.wotinfo.n...N94&server=xbox

youtube.com/channel/UCkXtmp3Ikozzl-K73GuxxNQ

 

Will WG ever have WoT offline like they promised?


Teffisk #10 Posted 10 September 2019 - 07:39 PM

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View PostUSSWISCONSIN94, on 10 September 2019 - 07:37 PM, said:

do you have a link to this or anything? as the text and look of it looks more of PC than ours

https://console.worl...eath-from-afar/

 

On a pop up when you click 'Purchase' on a computer. 



USSWISCONSIN94 #11 Posted 10 September 2019 - 07:42 PM

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View PostTeffisk, on 10 September 2019 - 02:39 PM, said:

https://console.worl...eath-from-afar/

 

On a pop up when you click 'Purchase' on a computer. 

 

Looks like you read it wrong then.

 

https://ibb.co/q5ZXP7N As this is what popped up for me


http://www.wotinfo.n...N94&server=xbox

youtube.com/channel/UCkXtmp3Ikozzl-K73GuxxNQ

 

Will WG ever have WoT offline like they promised?


D3M0LITI0N MANN #12 Posted 10 September 2019 - 08:16 PM

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View PostTeffisk, on 10 September 2019 - 12:26 PM, said:

Based on Max's still confusing clarification, I made the purchase of the Death From Afar and was refunded gold. I already owned the Skorpion G and E25, so I only really paid 9,590 gold, in case anyone was wondering.

 

I was definitely wondering. I have have 3 of the 4 tanks. I only need the striker so it might be a good purchase for me. 

Teffisk #13 Posted 10 September 2019 - 08:21 PM

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View PostUSSWISCONSIN94, on 10 September 2019 - 07:42 PM, said:

 

Looks like you read it wrong then.

 

https://ibb.co/q5ZXP7N As this is what popped up for me

 

No, I posted a picture in the first post of what pops up when you click 'Purchase'. Look for yourself.

USSWISCONSIN94 #14 Posted 10 September 2019 - 08:33 PM

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View PostTeffisk, on 10 September 2019 - 03:21 PM, said:

 

No, I posted a picture in the first post of what pops up when you click 'Purchase'. Look for yourself.

 

And i did. And seems you didn't get the full message or something. OR better yet WG is known for being terrible at wording their website. Just like it is on PC translated from Russian To English.

 

Might want to read this:

 

https://console.worldoftanks.com/en/content/guide/store/


http://www.wotinfo.n...N94&server=xbox

youtube.com/channel/UCkXtmp3Ikozzl-K73GuxxNQ

 

Will WG ever have WoT offline like they promised?


markyjmeech #15 Posted 11 September 2019 - 08:22 AM

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If you buy a single tank from the deals of week or in game store and you already own the tank and is in your garage you will be compensated in silver:honoring:

 

If you buy a multi tank bundle from the in game  store and own 1 or more of the tanks in that bundle you will receive gold back for each tank you own that is present in your garage ! This refund will be the equivalent discounted price of the tank(s) in gold if applicable in the bundle only, garage slots or any other items that are also give in the bundle are still payed for a full cost ! Only the tank has a discounted price on it :honoring:  

 

I hope this helps you.


Edited by markyjmeech, 11 September 2019 - 11:57 AM.

 

 

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Huppo #16 Posted 11 September 2019 - 10:04 AM

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Hi Max
If I buy this bundle, and ask for a refund only for the skorpion G (I already have the skorpion). Do I get gold or silver for it?

UltimoPit385186 #17 Posted 11 September 2019 - 11:39 AM

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View PostHuppo, on 11 September 2019 - 10:04 AM, said:

Hi Max
If I buy this bundle, and ask for a refund only for the skorpion G (I already have the skorpion). Do I get gold or silver for it?

I bought the death from afar bundle and was refunded in gold so only paid around 5k in gold in the end. Work out 30% of the full price in the tankopedia or premium tree and you should get that back. If you have the plain Skorpion (not the G) you won't get any refund cos they're different



Huppo #18 Posted 11 September 2019 - 02:18 PM

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View PostUltimoPit385186, on 11 September 2019 - 11:39 AM, said:

I bought the death from afar bundle and was refunded in gold so only paid around 5k in gold in the end. Work out 30% of the full price in the tankopedia or premium tree and you should get that back. If you have the plain Skorpion (not the G) you won't get any refund cos they're different

You don't understand me.

I was asking if I was allowed to have a refund like a tank you buy alone and never play.

With 70% of course.

In fact I want to know if I can have the striker only with the discount. Or if WG refund me silver for the Skorpion G I don't want if I ask for a refund after buying this bundle.

 



f1mitku #19 Posted 11 September 2019 - 02:55 PM

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Bought a bundle last evening (few hours ago let’s say) to get one of the tanks inside while I’ve owned the rest. And I was refunded as usual in gold. So nothing has been changed. And everything is the same as expected. 
Don't rush me, I'm waiting for the last moment!

JelliedPenny08 #20 Posted 11 September 2019 - 03:08 PM

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View PostHuppo, on 11 September 2019 - 10:04 AM, said:

Hi Max
If I buy this bundle, and ask for a refund only for the skorpion G (I already have the skorpion). Do I get gold or silver for it?

 

You get neither refund. You get the Skorpion tank in your garage next to the Skorpion G. 

 

They are treated as separate tanks even though only the paint is different. There is no option to ask for a refund. If you buy the bundle without owning that specific tank, you get the tank. If you own that tank when buying it in a bundle, you get gold refunded, minus garage slot cost etc. If you own that tank and buy it alone you get silver refunded. 

 

**Edit - as for the op question, I have seen this several times before. You always get gold refunded as per the rules. 


Edited by JelliedPenny08, 11 September 2019 - 03:11 PM.





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