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Merc Bundle Refund for Owned Tanks


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HuggerOrange6 #1 Posted 13 September 2019 - 01:25 PM

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So I was interested in buying the Merc Premium bundle that's available right now. I already own the Turtle and had earned the Absolution last year. When I go to check out/buy I noticed I'm not getting the typical message that states I own some of the tanks and will be credited the gold back for those tanks. I could see not getting credited for the Absolution since I got it for free but I did buy the Turtle (on a personal offer). Any idea why this is happening?

f1mitku #2 Posted 13 September 2019 - 01:30 PM

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Don’t worry. You’ll get gold refund for your already owned tanks (e.g. Turtle and Absolution). But the refund will be the remaining after the bundle discount. Thus as the bundle is 75% off - you’ll receive 25% of the gold price for your owned tanks. 
Don't rush me, I'm waiting for the last moment!

HuggerOrange6 #3 Posted 13 September 2019 - 01:32 PM

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ok, got it. Thanks!

RaiBOT01 #4 Posted 13 September 2019 - 01:58 PM

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View Postf1mitku, on 13 September 2019 - 07:30 AM, said:

Don’t worry. You’ll get gold refund for your already owned tanks (e.g. Turtle and Absolution). But the refund will be the remaining after the bundle discount. Thus as the bundle is 75% off - you’ll receive 25% of the gold price for your owned tanks. 

Tank you for your assistance :) 

View PostHuggerOrange6, on 13 September 2019 - 07:25 AM, said:

So I was interested in buying the Merc Premium bundle that's available right now. I already own the Turtle and had earned the Absolution last year. When I go to check out/buy I noticed I'm not getting the typical message that states I own some of the tanks and will be credited the gold back for those tanks. I could see not getting credited for the Absolution since I got it for free but I did buy the Turtle (on a personal offer). Any idea why this is happening?

Do please let us know if everything is good :) 


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soul-siphon76 #5 Posted 13 September 2019 - 03:58 PM

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I bought a bundle yesterday and did not receive my special crew or gold for a tank I owned in the bundle. It gave me silver instead and a generic crew. First time ever that has happened to me in the years of playing this game. I have a ticket submitted.

BrogueOne #6 Posted 13 September 2019 - 04:28 PM

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View Postsoul-siphon76, on 13 September 2019 - 03:58 PM, said:

I bought a bundle yesterday and did not receive my special crew or gold for a tank I owned in the bundle. It gave me silver instead and a generic crew. First time ever that has happened to me in the years of playing this game. I have a ticket submitted.

Was it a single-tank bundle? Single tank bundles refund Silver, not gold.  The ticket to Support will get you that Crew though.  (Have you checked your barracks?)



soul-siphon76 #7 Posted 13 September 2019 - 04:33 PM

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No it was multi tank. I have 97 premiums tanks and 11 premiums ships, so pretty sure how it is supposed to work. Also have several special crews and “War Daddy” is not there a genric one is with Fury above him. I know you are trying to be helpful so thank you for that.




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