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Monster Chests not working?


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iNsaneMilesy #1 Posted 14 October 2019 - 01:35 PM

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Myself and a mate both bought the $1.95 single monster chest to have a look, but got nothing. No chest, no items. Is it broken? What the hell. These are chests in the buy gold tab.

Edited by iNsaneMilesy, 14 October 2019 - 01:37 PM.

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BrogueOne #2 Posted 14 October 2019 - 01:48 PM

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Sometimes you have to restart the game before store purchases will show up.  Barring that, it could be that Halloween chests aren’t supposed to be live until Tuesday..... in which case prepare to submit a ticket to Customer Support.

psmobius1 #3 Posted 14 October 2019 - 02:00 PM

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I've never had a chest purchase not show up in game, are you sure you went through the full transaction and the money taken from your payment source? If yes and yes, try restarting, if that doesn't work then I'd definitely file a ticket with support. 



MaxChaos24 #4 Posted 14 October 2019 - 02:00 PM

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View PostiNsaneMilesy, on 14 October 2019 - 09:35 AM, said:

Myself and a mate both bought the $1.95 single monster chest to have a look, but got nothing. No chest, no items. Is it broken? What the hell. These are chests in the buy gold tab.

 

Thanks, these should not be available yet. We are looking into it. :honoring:

psmobius1 #5 Posted 14 October 2019 - 02:01 PM

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Also, silly question but you are looking for them on the console correct? Items purchased on the PC will not show up until your console is turned on and items "received".

psmobius1 #6 Posted 14 October 2019 - 02:01 PM

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Oops, totally didn't catch that "monster chest" reference....ignore me, I'll go back to drinking coffee. 

RaiBOT01 #7 Posted 14 October 2019 - 02:19 PM

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View PostiNsaneMilesy, on 14 October 2019 - 07:35 AM, said:

Myself and a mate both bought the $1.95 single monster chest to have a look, but got nothing. No chest, no items. Is it broken? What the hell. These are chests in the buy gold tab.

 

Do please submit a CS ticket while we investigate.  

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xRazormaneLionx #8 Posted 14 October 2019 - 06:37 PM

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Yeah cause I bought the 36.99 package twice by accident, I didn't think the first purchase went through cause I didn't get my chest, but all I have to say I want my chest cause I paid for them but if I don't get them soon I want my money back 



John Arrowsmith #9 Posted 14 October 2019 - 06:39 PM

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View PostxRazormaneLionx, on 14 October 2019 - 06:37 PM, said:

Yeah cause I bought the 36.99 package twice by accident, I didn't think the first purchase went through cause I didn't get my chest, but all I have to say I want my chest cause I paid for them but if I don't get them soon I want my money back 

 

welcome to the forum,   have you put a support ticket in?

World of tanks Auto lock edition,  because aiming shouldn't be a skill.

 

 

 


x MeanWillie x #10 Posted 14 October 2019 - 06:59 PM

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I bought the 

10 Monster Chests + 1 Bonus

twice buy accident which I can live with. The problem is, I paid but nothing showed in the game. Have also restarted the game, nothing.
 Arty is not OP. Just get Gud! or Just seek legal action if you are that butthurt over it! Hate mail welcomed, read and laughed at. :) Don't blame Arty that you are not skilled enough to avoid the death from above. 

MaxChaos24 #11 Posted 14 October 2019 - 07:12 PM

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View Postx MeanWillie x, on 14 October 2019 - 02:59 PM, said:

I bought the 

10 Monster Chests + 1 Bonus

twice buy accident which I can live with. The problem is, I paid but nothing showed in the game. Have also restarted the game, nothing.

 

Hang in there a bit longer. 

xRazormaneLionx #12 Posted 14 October 2019 - 09:08 PM

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View PostJohn Arrowsmith, on 14 October 2019 - 06:39 PM, said:

 

welcome to the forum,   have you put a support ticket in?

Not yet but I will 



John Arrowsmith #13 Posted 14 October 2019 - 09:10 PM

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View PostMaxChaos24, on 14 October 2019 - 07:12 PM, said:

 

Hang in there a bit longer. 

 

will an article be published about the contents?  Finding out some info about the special crews might be handy.

World of tanks Auto lock edition,  because aiming shouldn't be a skill.

 

 

 


psmobius1 #14 Posted 14 October 2019 - 10:20 PM

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View Postx MeanWillie x, on 14 October 2019 - 06:59 PM, said:

I bought the 

10 Monster Chests + 1 Bonus

twice buy accident which I can live with. The problem is, I paid but nothing showed in the game. Have also restarted the game, nothing.

 

Sounds like it was a glitch that allowed you to buy it today but most likely wasn't supposed to be available until tomorrow when restart happens. I'd guess you'll see your chests show up tomorrow or they'll refund you $$ today and then you can buy them tomorrow when they are available. Of course, I am only guessing here but sounds like that is what Max is saying. The rest of us will just sit by and wait for tomorrow and see what is coming our way. Good luck and tank on :)

x MeanWillie x #15 Posted 15 October 2019 - 10:24 AM

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View Postpsmobius1, on 14 October 2019 - 04:20 PM, said:

 

Sounds like it was a glitch that allowed you to buy it today but most likely wasn't supposed to be available until tomorrow when restart happens. I'd guess you'll see your chests show up tomorrow or they'll refund you $$ today and then you can buy them tomorrow when they are available. Of course, I am only guessing here but sounds like that is what Max is saying. The rest of us will just sit by and wait for tomorrow and see what is coming our way. Good luck and tank on :)

  The restart happened and nothing. I am going to put in a ticket and request a refund for services not rendered. If they refused to refund, I guess WG stole 30 dollars from my checking. 

 


 Arty is not OP. Just get Gud! or Just seek legal action if you are that butthurt over it! Hate mail welcomed, read and laughed at. :) Don't blame Arty that you are not skilled enough to avoid the death from above. 

BrogueOne #16 Posted 15 October 2019 - 11:09 AM

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View Postx MeanWillie x, on 15 October 2019 - 10:24 AM, said:

  The restart happened and nothing. I am going to put in a ticket and request a refund for services not rendered. If they refused to refund, I guess WG stole 30 dollars from my checking. 

 

MS/Sony got your $30.  WG will probably see 18 of that by the time it gets there.  What will happen if you submit a ticket(as is appropriate here) is they will give you what you paid for.  If you want a full cash refund you won’t get one from WG.



MaxChaos24 #17 Posted 15 October 2019 - 11:41 AM

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View Postx MeanWillie x, on 15 October 2019 - 06:24 AM, said:

  The restart happened and nothing. I am going to put in a ticket and request a refund for services not rendered. If they refused to refund, I guess WG stole 30 dollars from my checking. 

 

 

Everything should have showed up yesterday a little after I had posted. Will take a look at your account.

EatingCheese571 #18 Posted 15 October 2019 - 11:52 AM

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View PostMaxChaos24, on 15 October 2019 - 11:41 AM, said:

 

Everything should have showed up yesterday a little after I had posted. Will take a look at your account.

 

Hi max could you check mine please, they still haven't been credited to my account 

ticket number , ID 120138316: War Chests

ID 120138316: War Chests


 

 

 


GeoMacGoon #19 Posted 15 October 2019 - 12:47 PM

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MaxChaos24,

 

I put in a ticket as well, I purchased a Monster Crate yesterday, and today I don't see the "Monster Crew" anywhere (I got the Bride of Frankenstein lookin crew) ?   I assumed (BAD word) that it was a crew you could put in one of your Monster Tanks so looked from my Lycan and Gory - no sign.

 

Maybe some detail on what a monster crew is and how to find them so I can see if this is user error and save you guys looking into the ticket?



MaxChaos24 #20 Posted 15 October 2019 - 12:56 PM

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View PostEatingCheese571, on 15 October 2019 - 07:52 AM, said:

 

Hi max could you check mine please, they still haven't been credited to my account 

ticket number , ID 120138316: War Chests

ID 120138316: War Chests

Thanks, we are looking into it now. 

View PostGeoMacGoon, on 15 October 2019 - 08:47 AM, said:

MaxChaos24,

 

I put in a ticket as well, I purchased a Monster Crate yesterday, and today I don't see the "Monster Crew" anywhere (I got the Bride of Frankenstein lookin crew) ?   I assumed (BAD word) that it was a crew you could put in one of your Monster Tanks so looked from my Lycan and Gory - no sign.

 

Maybe some detail on what a monster crew is and how to find them so I can see if this is user error and save you guys looking into the ticket?

Could you check under your German Crews? If you still don't see Mrs. Frank, let me know.

Will ask the team about the info being available somewhere.


Edited by MaxChaos24, 15 October 2019 - 12:59 PM.





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