14 replies to this topic

[jonesofcolorado]

So I bought 2 $50 Heroes chests over the past week or two. I know... it's a lot of money. Well, I got 2 duplicate tanks (the same tank in both sets of chests I bought). I got the Bog Horror twice which I already owned. I was refunded 6300 gold instead of 9000. 

 

I opened a ticket thinking I wasn't credited properly, support said compensation was only 6300 gold though because they are on sale right now. The web page ought to be updated to be clearer. Don't get me wrong, I'm grateful for the gold refund, I was just expecting\thinking it was the full price refund in gold. 

 

https://console.worldoftanks.com/en/news/war-chest-v-7

 

"If you receive a Premium tank you already own, you will get a full refund on its Gold value."

 

to something like "If you receive a Premium tank you already own, you will get a full refund on its currently listed Gold value."

[RaiBOT01]

Hello!

 

The warchest refund was correct.  While it is 9000 when it is not on sale, the current value of the Bog Horror in the current sale we have running at the same time as war chests is 6600 (it is slightly more expensive due to the ammo added to the package which you dont get in the war chest) 

Bog Horror sale: https://console.worldoftanks.com/en/store/bog-horror--2/

Non-sale Bog Horror https://console.worldoftanks.com/en/encyclopedia/vehicles/usa/A45_M6A2E1_Swamp/

 

I hope this explains the difference. 

 

[IBROX 04]

RaiBOT01, on 14 October 2019 - 06:39 PM, said:

Hello!

 

The warchest refund was correct.  While it is 9000 when it is not on sale, the current value of the Bog Horror in the current sale we have running at the same time as war chests is 6600 (it is slightly more expensive due to the ammo added to the package which you dont get in the war chest) 

Bog Horror sale: https://console.worldoftanks.com/en/store/bog-horror--2/

Non-sale Bog Horror https://console.worldoftanks.com/en/encyclopedia/vehicles/usa/A45_M6A2E1_Swamp/

 

I hope this explains the difference. 

 

 

If you receive a Premium tank you already own, you will get a full refund on its Gold value.

 

Says this ^^^^^ in the description Rai. So he's correct. 

[Leon_SMF]

It happened to me few days ago, I've got a duplicate Verzila KV4 K out of a Hero's chest and the gold i had refunded was 10,059 instead of 14,370.

 

I created a ticket to CS, sent PM to Max and both they responded to me that the amount of refunded gold was right even though i strongly disagreed with that, nothing changed !!

[NAMTAC]

jonesofcolorado, on 14 October 2019 - 09:53 AM, said:

So I bought 2 $50 Heroes chests over the past week or two. I know... it's a lot of money. Well, I got 2 duplicate tanks (the same tank in both sets of chests I bought). I got the Bog Horror twice which I already owned. I was refunded 6300 gold instead of 9000. 

 

I opened a ticket thinking I wasn't credited properly, support said compensation was only 6300 gold though because they are on sale right now. The web page ought to be updated to be clearer. Don't get me wrong, I'm grateful for the gold refund, I was just expecting\thinking it was the full price refund in gold. 

 

https://console.worldoftanks.com/en/news/war-chest-v-7

 

"If you receive a Premium tank you already own, you will get a full refund on its Gold value."

 

to something like "If you receive a Premium tank you already own, you will get a full refund on its currently listed Gold value."

Same thing happened to me, had I known that was the case I would have waited until after the sale to purchase chests.

 

[Reaper_-218-]

jonesofcolorado, on 15 October 2019 - 02:53 AM, said:

So I bought 2 $50 Heroes chests over the past week or two. I know... it's a lot of money. Well, I got 2 duplicate tanks (the same tank in both sets of chests I bought). I got the Bog Horror twice which I already owned. I was refunded 6300 gold instead of 9000. 

 

I opened a ticket thinking I wasn't credited properly, support said compensation was only 6300 gold though because they are on sale right now. The web page ought to be updated to be clearer. Don't get me wrong, I'm grateful for the gold refund, I was just expecting\thinking it was the full price refund in gold. 

 

https://console.worldoftanks.com/en/news/war-chest-v-7

 

"If you receive a Premium tank you already own, you will get a full refund on its Gold value."

 

to something like "If you receive a Premium tank you already own, you will get a full refund on its currently listed Gold value."

Did you get your original Bog Horror when it was on sale or did you pay full price?

 

If you bought it when it was on sale, then fair enough, but if you paid full price then I believe you should be compensated at full price!

 

 

RaiBOT01, on 15 October 2019 - 03:39 AM, said:

Hello!

 

The warchest refund was correct.  While it is 9000 when it is not on sale, the current value of the Bog Horror in the current sale we have running at the same time as war chests is 6600 (it is slightly more expensive due to the ammo added to the package which you dont get in the war chest) 

Bog Horror sale: https://console.worldoftanks.com/en/store/bog-horror--2/

Non-sale Bog Horror https://console.worldoftanks.com/en/encyclopedia/vehicles/usa/A45_M6A2E1_Swamp/

 

I hope this explains the difference. 

 

 

Perhaps, to avoid upsetting the people that have already bought these tanks at full price, WG should NOT include these heavily discounted tanks in the War Chests???

[HighSpyker]

I just want the gold for the Lycan I already owned credited to me, since I completed the OP.

[Stahl_Patriot]

Yes, that happened to me, I got for the 50 TP 7490 instead of 10700 and for the KV4 10059 instead of 14370 gold, but that you only get the reduced value, I was not known, was not even announced, which I also not in order.
 
Have submitted a ticket and get only the answer, will invest so quickly no more money.

MfG Stahl_Patriot

[leedozer]

yep,I thought that would happen, wg jipping us again lol,stopped me buying some of the packages in store,because a lot of the tanks are discounted,so would not be worth it for me.

[HikenFly]

This means, only open War Chests if there is no Tank on sale which you already have and could be within a War Chest!

And what about the Bundles? Will these Tanks as well be considered?

I have some not oppened Chests and in this case I will wait until the Sales for the relevant Tanks are over.

 

Good to know but disappointing, because this is nowhere mentioned. 

I hope they will at least add this in the description for the War Chests that all players are clearly aware in future.

 

[VeNoMz x Maniac]

why is anyone complaining yall getting a nice heft amount of gold regardless 

[jonesofcolorado]

VeNoMz x Maniac, on 15 October 2019 - 05:00 AM, said:

why is anyone complaining yall getting a nice heft amount of gold regardless 

 

It's just the confusion of what "full refund" means is all. Thinking you were supposed to get one thing but got something less. Reducing confusion, reducing tickets to support, etc etc.

 

I don't think anyone would care if it was clearer and knew that before they bought the chests. Agreed, the heft amount of gold is awesome!

[dOOkY_BrOwN]

I would also very much like to know if bundle refunds are reduced further by this 30% off thing. Can anyone confirm this?

[jonesofcolorado]

dOOkY_BrOwN, on 01 December 2019 - 11:20 PM, said:

I would also very much like to know if bundle refunds are reduced further by this 30% off thing. Can anyone confirm this?

 

I'm pretty sure you get the current gold price, which is 30% off. So you'd get the discounted price refunded, not the full price refunded. 

[Ox46 Ox55 too]

Yup they gave it to everybody. This must have been done on purpose to save on some imaginary currency. Pretty low if you ask me. Also confusing. I got the IronRain a few months ago while it was deal of the week. I got FULL gold price and NOT the reduced rate. That is where the confusion lies. Very disappointing. Hardly got 12000 gold for 50$.