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Gold taken from accounts


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DwarfOnDrugs #1 Posted 10 November 2019 - 01:07 PM

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So recently WG/Microsoft made a doodoo and had a trio of premium tanks on sale for free on 360.

So like anyone i purchased said bundle and received gold as i owned the tanks.

I logged on this morning and found the gold removed from my account.

Is WG allowed to take gold away from my account for something that i have technically purchased?


 


John Arrowsmith #2 Posted 10 November 2019 - 01:12 PM

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I have no idea, but if it was listed as free then I would say that taking away something that was free is theft.  However it would be interesting to know if it is just gold being removed or if the premium tanks are also being removed.

 

 

 

Edit.

 

I suppose it all depends on the small print,   it with things like this happening it runs the risk of all future bundles being refunded In silver which isn't good.


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DwarfOnDrugs #3 Posted 10 November 2019 - 01:16 PM

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View PostJohn Arrowsmith, on 10 November 2019 - 01:12 PM, said:

I have no idea, but if it was listed as free then I would say that taking away something that was free is theft.  However it would be interesting to know if it is just gold being removed or if the premium tanks are also being removed.

 

 

 

Edit.

 

I suppose it all depends on the small print.

 

Premium tanks are being removed as well i believe 

 


ATHFjman18 #4 Posted 10 November 2019 - 01:18 PM

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Ohhh usually on the up and up on store snafus, but didn’t know about this. When did this happen? It was only for 360, not XB1? What tanks were “free” in this bundle?

DwarfOnDrugs #5 Posted 10 November 2019 - 01:20 PM

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View PostATHFjman18, on 10 November 2019 - 01:18 PM, said:

Ohhh usually on the up and up on store snafus, but didn’t know about this. When did this happen? It was only for 360, not XB1? What tanks were “free” in this bundle?

 

Couple days ago if i remember correctly. 3 new tanks i think, wasn’t really bothered more just wanting free gold.

 


John Arrowsmith #6 Posted 10 November 2019 - 01:23 PM

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View PostDwarfOnDrugs, on 10 November 2019 - 01:16 PM, said:

 

Premium tanks are being removed as well i believe 

 

perhaps a mod will answer,  but most likely this thread will be erased.

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R35T NO MORE #7 Posted 10 November 2019 - 01:24 PM

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I recall someone mentioning that the death from afar bundle was showing as free for them. If no one used any money to get the tanks/gold then them being taken isn't a huge deal imo as no real purchase was made, but if people put perma camo onto said tanks then they should get the cost of that refunded.

 

 


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DwarfOnDrugs #8 Posted 10 November 2019 - 01:28 PM

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View PostR35T NO MORE, on 10 November 2019 - 01:24 PM, said:

I recall someone mentioning that the death from afar bundle was showing as free for them. If no one used any money to get the tanks/gold then them being taken isn't a huge deal imo as no real purchase was made, but if people put perma camo onto said tanks then they should get the cost of that refunded.

 

 

 

The thing is the bundle was still purchased, even if it was free i bought said content.

 


ATHFjman18 #9 Posted 10 November 2019 - 01:31 PM

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Sucks they took the tanks/gold. I love it when multi-million dollar companies prefer to crap on their PR to save a couple of bucks instead of just chalking up their mistake as a loss. Good ol’ WG and/or MS. :teethhappy:

R35T NO MORE #10 Posted 10 November 2019 - 01:32 PM

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View PostDwarfOnDrugs, on 10 November 2019 - 01:28 PM, said:

 

The thing is the bundle was still purchased, even if it was free i bought said content.

 

Wouldn't be surprised they've got some small print covering them with no money switching hands though.

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DwarfOnDrugs #11 Posted 10 November 2019 - 01:40 PM

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View PostR35T NO MORE, on 10 November 2019 - 01:32 PM, said:

 

Wouldn't be surprised they've got some small print covering them with no money switching hands though.

 

They can’t have a small print about that. It’s generic sales law.

If they don’t have a legitimate response i’ll submit a ticket to Microsoft.

 

Another guy submitted a ticket and they just stated the obvious that he purchased the pack when it was supposed to be at a set price. No actual legitimate response.


 


R35T NO MORE #12 Posted 10 November 2019 - 01:53 PM

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View PostDwarfOnDrugs, on 10 November 2019 - 01:40 PM, said:

 

They can’t have a small print about that. It’s generic sales law.

If they don’t have a legitimate response i’ll submit a ticket to Microsoft.

 

Another guy submitted a ticket and they just stated the obvious that he purchased the pack when it was supposed to be at a set price. No actual legitimate response.

 

I'd agree but things aren't very black and white when it comes to games as alot of times the companies still claim ownership of the content, which is why they can delete tanks from peoples accounts even if they paid for them (granted they only do that if they deemed a player to have broke their side of the EULA and ToS agreement) 

 

All I can do is wish you luck but I wouldn't be optimistic. 


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DwarfOnDrugs #13 Posted 10 November 2019 - 01:55 PM

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View PostR35T NO MORE, on 10 November 2019 - 01:53 PM, said:

 

I'd agree but things aren't very black and white when it comes to games as alot of times the companies still claim ownership of the content, which is why they can delete tanks from peoples accounts even if they paid for them (granted they only do that if they deemed a player to have broke their side of the EULA and ToS agreement) 

 

All I can do is wish you luck but I wouldn't be optimistic. 

 

It’s a premium currency they took from me.

And they can’t remove the tank from peoples accounts if it is still in the game.


 


steelheadclan #14 Posted 10 November 2019 - 02:01 PM

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View PostATHFjman18, on 10 November 2019 - 05:31 AM, said:

Sucks they took the tanks/gold. I love it when multi-million dollar companies prefer to crap on their PR to save a couple of bucks instead of just chalking up their mistake as a loss. Good ol’ WG and/or MS. :teethhappy:

This!

 

Thats pretty slimy. 


 


R35T NO MORE #15 Posted 10 November 2019 - 02:01 PM

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View PostDwarfOnDrugs, on 10 November 2019 - 01:55 PM, said:

 

It’s a premium currency they took from me.

And they can’t remove the tank from peoples accounts if it is still in the game.

 

I've heard a few times that people have had their accounts wiped, not perma banned but content has been stripped. Usually for pretty severe offences involving threats against staff, posting explicit content here etc) . Granted its 3rd party info and the people who have apparently lost tanks are people who I couldn't have a lower opinion of of I tried, but I do know for a fact that they can delete an account that has paid content in it, and then that's technically taking away paid content too, although I might be being pedantic there. 

 

Good point regarding it being currency. 


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DwarfOnDrugs #16 Posted 10 November 2019 - 02:05 PM

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View PostR35T NO MORE, on 10 November 2019 - 02:01 PM, said:

 

I've heard a few times that people have had their accounts wiped, not perma banned but content has been stripped. Usually for pretty severe offences involving threats against staff, posting explicit content here etc) . Granted its 3rd party info and the people who have apparently lost tanks are people who I couldn't have a lower opinion of of I tried, but I do know for a fact that they can delete an account that has paid content in it, and then that's technically taking away paid content too, although I might be being pedantic there. 

 

Good point regarding it being currency. 

 

I guess if there is something written in the rules saying your account can be wiped if you break the rules but i doubt it. Just WG and their awful PR back at it being awful.

And there are laws regarding premium currency which makes this a bit more awkward for them.


 


DwarfOnDrugs #17 Posted 10 November 2019 - 02:10 PM

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I’d like to clarify i havn’t had my gold taken yet but heard it is happening 

 


deadman1921 #18 Posted 10 November 2019 - 02:12 PM

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Edit: No gold or tanks removed from OP’s account. I retract until further notice. 

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SeventyKarma5 #19 Posted 10 November 2019 - 02:22 PM

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In before you get banned. :bush:

 

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ATHFjman18 #20 Posted 10 November 2019 - 02:26 PM

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View PostDwarfOnDrugs, on 10 November 2019 - 08:07 AM, said:

So recently WG/Microsoft made a doodoo and had a trio of premium tanks on sale for free on 360.

So like anyone i purchased said bundle and received gold as i owned the tanks.

I logged on this morning and found the gold removed from my account.

Is WG allowed to take gold away from my account for something that i have technically purchased?

 

View PostDwarfOnDrugs, on 10 November 2019 - 09:10 AM, said:

I’d like to clarify i havn’t had my gold taken yet but heard it is happening 

 

Hold on, so what is your final answer? The gold taken or not?






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