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World of Tanks Mercenaries - Anniversary War Chest reward information

War chests rewards war chests

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RaiBOT01 #1 Posted 13 February 2020 - 10:05 PM

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Dear Tankers,

 

After this week’s maintenance, we received several reports from players who received incorrect Anniversary War Chest rewards when opened immediately after the servers came online.  We would like to thank everyone who brought this to our attention – thanks to you we were able to get this fixed quickly.   

 

We want to make things right for our players who were affected during this window.  How are we going to do that?  All affected players will receive a new Warchest for every Warchest purchased within the respective timeframe.  Affected players who opened Warchests with incorrect content will get to keep it all.  That’s right – you keep everything you’ve already received, and we’re going to make sure you get what you paid for!

 

Please note, tankers will be automatically invoiced new Warchest(s).  We will let the community know when this is done - keep an eye on this post for updates.  If you feel you should have received a new Warchest(s) after this notification, but you were not credited, please reach out to our CS team and submit a ticket for assistance here: https://console.wargaming.net/support/en/?utm_source=global-nav&utm_medium=link&utm_campaign=wotx-portal

 

Thank you very much tankers for your support.
 

See you on the battlefield!


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MASHMAN 90 #2 Posted 13 February 2020 - 10:25 PM

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Brilliant News :great::honoring:

Must B Skill #3 Posted 13 February 2020 - 10:35 PM

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THATS WHAT IM TALKIN BOUT RAIBOT!!!

Excellent Customer Service!

Meow Meow High "Paw" Five!



OoskumDooger #4 Posted 13 February 2020 - 10:42 PM

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Thank you so much for making this right WG. Raibot, thank you as well for keeping us up to date ❤️

RaiBOT01 #5 Posted 13 February 2020 - 10:46 PM

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All Warchests have been invoiced! 

 

Roll out!!!


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ClichedTree990 #6 Posted 13 February 2020 - 10:51 PM

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I earned war chests through the Winter Games op after the update which I opened yesterday and today, will there be compensation in this scenario or is it only for chests that were purchased with money?


markyjmeech #7 Posted 13 February 2020 - 11:11 PM

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Sorry no it is only for players that bought chests during the 6 anniversary event when they weren't updated and content was changed.

 

 

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Marcinir #8 Posted 13 February 2020 - 11:38 PM

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Thank you . 

TheWhiteWolf644 #9 Posted 13 February 2020 - 11:53 PM

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Wow thank you, much appreciated :playing:
WOT

t_wilson01 #10 Posted 14 February 2020 - 02:03 AM

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Very nice gesture from WGCB.

DaffierPear6 #11 Posted 14 February 2020 - 03:22 AM

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Hi Rai,

 

This is awesome news.  Well done.

 

One Issue though, I can't access Warchests through the game, and have to buy them through the Xbox Store.  Anniversary Chests aren't there either.  So what will happen today when I purchase some Chests in the Microsoft Store?

 

Will I only get the normal Chests?



markyjmeech #12 Posted 14 February 2020 - 08:14 AM

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All chest have now been updated in the ingame and online store.:honoring:

 

 

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Maxipotzac #13 Posted 14 February 2020 - 09:39 AM

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View PostRaiBOT01, on 13 February 2020 - 11:46 PM, said:

All Warchests have been invoiced! 

 

Roll out!!!

 

I didn't see yesterday I got a crate, even though I bought some during that time. Maybe today ...

English is not my native language, but who cares? (  so do not write to me in this case ) 

 

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MaxChaos24 #14 Posted 14 February 2020 - 10:46 AM

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View PostDaffierPear6, on 13 February 2020 - 10:22 PM, said:

Hi Rai,

 

This is awesome news.  Well done.

 

One Issue though, I can't access Warchests through the game, and have to buy them through the Xbox Store.  Anniversary Chests aren't there either.  So what will happen today when I purchase some Chests in the Microsoft Store?

 

Will I only get the normal Chests?

 

War Chests are the Anniversary War Chest. It's what they drop that changes. 

 

View PostMaxipotzac, on 14 February 2020 - 04:39 AM, said:

 

I didn't see yesterday I got a crate, even though I bought some during that time. Maybe today ...

 

You weren't affected. It was only a short window after the server came online on Tuesday. Your War Chest were opened that evening after the isse was already resolved. 

 

 



psmobius1 #15 Posted 14 February 2020 - 04:56 PM

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Wow, they get to keep the contents from the ones they opened and get new ones to open for free.....wasn't expecting that outcome. 

FischerMan85 #16 Posted 16 February 2020 - 04:56 PM

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Hallo WG

Warum werde ich, wenn ich ein Ticket aufmache von dem Support mit einem Link hierher geleitet?

Ich finde das nicht Toll wie der Support mit mir umgeht!!! :confused:

Ich schreibe dem Support auf Deutsch und er schickt mich in ein englisches Forum, warum?

Als ob jeder der englischen Sprache in Schrift und Wort fähig ist! Ich bin es leider nicht, möchte aber auch gerne mein Problem gelöst haben!

Es wäre mir eine Freude wenn WG sich mal dazu äußern könnte.



 


 


 


 


MaxChaos24 #17 Posted 18 February 2020 - 12:43 PM

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View PostFischerMan85, on 16 February 2020 - 11:56 AM, said:

Hallo WG

Warum werde ich, wenn ich ein Ticket aufmache von dem Support mit einem Link hierher geleitet?

Ich finde das nicht Toll wie der Support mit mir umgeht!!! :confused:

Ich schreibe dem Support auf Deutsch und er schickt mich in ein englisches Forum, warum?

Als ob jeder der englischen Sprache in Schrift und Wort fähig ist! Ich bin es leider nicht, möchte aber auch gerne mein Problem gelöst haben!

Es wäre mir eine Freude wenn WG sich mal dazu äußern könnte.

 

Hello, there is no German Forums, only English. I'm not sure why they sent you here as your question didn't have anything to do with this post.

 

You bought 1 chest and opened that chest and received the items in it (the Gold and XP) which you noted in your ticket. Looks like you just had a strange animation. 







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