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Are the servers down again?


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FastSirleon #41 Posted 21 May 2020 - 01:00 PM

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View PostMaxChaos24, on 21 May 2020 - 12:44 PM, said:

Looks like PS4 logins are finally up! 

It now works thanks!  but think about fair compensation if you want to save face.

 

 

since wg has respect for its customers and treats them like beasts, I will tell you what happens if you open a ticket stating that the servers are blocked and that they have not been working all week: they tell you that the servers have always worked well all week  and they explain how to set up the connections so as not to have problems.  you are painful



ZCFlayer #42 Posted 21 May 2020 - 01:02 PM

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On PS4 it says connecting but it seems to be stuck on that screen. I've left it up, lets see what happens....

KingTigi #43 Posted 21 May 2020 - 01:02 PM

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O.K.!  I am finally in, and it seems to be working (at least for now...)

MaxChaos24 #44 Posted 21 May 2020 - 01:03 PM

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View PostZCFlayer, on 21 May 2020 - 09:02 AM, said:

On PS4 it says connecting but it seems to be stuck on that screen. I've left it up, lets see what happens....

 

Hello, I would close the application and try again. :honoring:

ZCFlayer #45 Posted 21 May 2020 - 01:04 PM

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View PostMaxChaos24, on 21 May 2020 - 01:03 PM, said:

 

Hello, I would close the application and try again. :honoring:

 

It did finally log in just this moment, took about 5 minutes. I guess just a rush of players waiting to get on! Cheers

md_klasnic #46 Posted 21 May 2020 - 01:04 PM

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View PostMaxChaos24, on 21 May 2020 - 01:03 PM, said:

 

Hello, I would close the application and try again. :honoring:

Did 11 times now, on 2 different consoles. Same thing. 



MaxChaos24 #47 Posted 21 May 2020 - 01:06 PM

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View Postmd_klasnic, on 21 May 2020 - 09:04 AM, said:

Did 11 times now, on 2 different consoles. Same thing. 

 

Hello, I would keep trying. There are thousands of players all trying to log in at once.

Akumahito #48 Posted 21 May 2020 - 01:07 PM

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View PostMaxChaos24, on 21 May 2020 - 08:03 AM, said:

 

Hello, I would close the application and try again. :honoring:

 

I've closed and restarted the PS4.. still sticking at black loading screen

 



MaxChaos24 #49 Posted 21 May 2020 - 01:09 PM

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View PostAkumahito, on 21 May 2020 - 09:07 AM, said:

 

I've closed and restarted the PS4.. still sticking at black loading screen

 

 

I would close the app and restart. Took me several times before I got past it.

md_klasnic #50 Posted 21 May 2020 - 01:16 PM

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View PostMaxChaos24, on 21 May 2020 - 01:09 PM, said:

 

I would close the app and restart. Took me several times before I got past it.

In the mean time still connecting. 



ProvidentiaeMemo #51 Posted 21 May 2020 - 02:18 PM

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Got a few kills in - back at the front. It is working for me.

 



Dredgeful_Dread #52 Posted 21 May 2020 - 03:52 PM

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See everything working fine now though I had over 2 hours of premium when I attempted to logon since 10am until 1pm when I finally gave up.  Get on to see that my premium has expired so how is this fair?? The only factor that is not making me angry is I was lucky enough to complete Valor late last night however if this was not the case I have been extremely cheesed off.

FastSirleon #53 Posted 21 May 2020 - 06:04 PM

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View PostMaxChaos24, on 21 May 2020 - 01:09 PM, said:

 

I would close the app and restart. Took me several times before I got past it.

 

 

you are ridiculous the support continues to claim that today the servers have worked perfectly and uninterruptedly but you joke and live with our money.  be ashamed and indemnify.  it takes little to be considered respectable people.



MaxChaos24 #54 Posted 21 May 2020 - 06:31 PM

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View PostFastSirleon, on 21 May 2020 - 02:04 PM, said:

 

 

you are ridiculous the support continues to claim that today the servers have worked perfectly and uninterruptedly but you joke and live with our money.  be ashamed and indemnify.  it takes little to be considered respectable people.

 

Hello, I'm not sure what you mean? The post you are quoting is after the issues were fixed. 

Tempest fox3 #55 Posted 21 May 2020 - 06:38 PM

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View PostFastSirleon, on 21 May 2020 - 06:04 PM, said:

 

 

you are ridiculous the support continues to claim that today the servers have worked perfectly and uninterruptedly but you joke and live with our money.  be ashamed and indemnify.  it takes little to be considered respectable people.

 

Well, that escalated quickly. 


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FastSirleon #56 Posted 21 May 2020 - 08:42 PM

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View PostMaxChaos24, on 21 May 2020 - 06:31 PM, said:

 

Hello, I'm not sure what you mean? The post you are quoting is after the issues were fixed. 

 

if you open a ticket for server inactivity the support denies the inactivity of today and of the past days they say that the problem is with the user

 



RegnumTRINACRIAE #57 Posted 21 May 2020 - 08:59 PM

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even today I lost the premium day because I was unable to access the game I am really tired you have to compensate me, this story is incredible I have the opportunity to play only in the morning and this was not possible for me besides causing damage to my operations in course given uneducated answers in the forums, in the past when they encountered these problems they had compensated for a day now give a 4 hour handout my Clan and I will no longer spend our money

MaxChaos24 #58 Posted 22 May 2020 - 12:46 AM

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View PostRegnumTRINACRIAE, on 21 May 2020 - 04:59 PM, said:

even today I lost the premium day because I was unable to access the game I am really tired you have to compensate me, this story is incredible I have the opportunity to play only in the morning and this was not possible for me besides causing damage to my operations in course given uneducated answers in the forums, in the past when they encountered these problems they had compensated for a day now give a 4 hour handout my Clan and I will no longer spend our money

 

Hello, compensation was already given for today, it was 8 hours. :honoring:

MaxChaos24 #59 Posted 22 May 2020 - 12:40 PM

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View PostFastSirleon, on 21 May 2020 - 04:42 PM, said:

 

if you open a ticket for server inactivity the support denies the inactivity of today and of the past days they say that the problem is with the user

 

 

Hello, I took a look and I don't see any tickets from this account where Customer Support said this. Did you file a ticket with another account? If so, can you please let me know as we'd like to make sure that the representatives are giving correct responses to tickets. Thanks! :honoring:

FastSirleon #60 Posted 22 May 2020 - 01:38 PM

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View PostMaxChaos24, on 22 May 2020 - 12:40 PM, said:

 

Hello, I took a look and I don't see any tickets from this account where Customer Support said this. Did you file a ticket with another account? If so, can you please let me know as we'd like to make sure that the representatives are giving correct responses to tickets. Thanks! :honoring:

 

Ok thanks for the response and attention.  I'm in charge of a group of players so I often speak on behalf of the whole group.  in fact the ticket is not mine.  but I have at least three cases that have been told that the server has always worked properly and that the only outages have been due to scheduled maintenance.  Now I'm sorry if sometimes I am aggressive but you understand that we players do not feel respected and protected.  now I have the ticket numbers written here by the interested parties, thank you so.

 






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