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deathbyfish #221 Posted 08 May 2014 - 09:42 PM

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View PostMaxChaos24, on 08 May 2014 - 11:13 AM, said:

 

Short Version: You got the Crew Exp you should have. If you don't think this is correct, send in a Support Ticket including all details about the crew you have in question. 



lol Done that! Received what I assume was the standard reply, something along the lines of 'We're looking into it' but nothing since then.
 

 

 

View PostHuntarr Dave, on 05 May 2014 - 07:44 PM, said:

Yeah, they are working an my tanks also.  The pre 1.1 crews just don't progress accordingly. Got a tank that's post 1.1 with 98,000 elite xp and it has 7 perks and my post 1.1 crew elite has 320,000 and only 4.  But hey at least they are trying to find the problem
 

 

 

 so are the original crews earning XP slower that a new one would? 

 

 



Huntarr Dave #222 Posted 08 May 2014 - 09:49 PM

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They're still looking into mine.  I do feel that they are trying to find the problem

 

My observations and recording still show that some of my pre 1.1 crews don't progress at post 1.1 newly recruited crews.  I'm seriously thinking of just putting new crews on my questionable tanks and starting over.  Getting too far behind the multi perked crews to stay competitive.


Edited by Huntarr Dave, 08 May 2014 - 09:50 PM.


Victorious Nox #223 Posted 08 May 2014 - 11:02 PM

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For petes sake Pain, i've sent you a ticket regarding every tank of mine that has been affected and still i've got no feedback bar "we're looking  into this". 

 

This is beyond funny or annoying, its just bad. 

 


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SlikRX #224 Posted 10 May 2014 - 10:23 PM

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View PostSandM9, on 01 May 2014 - 06:18 PM, said:

Well thanks for nothing. So we are all just SOL.

 

Here's the problem. Why weren't some of our crews at 100%?

How much XP does it take to get a T1 from 50% to 100% pre 1.1? Tell me that and then I can tell you if there was a problem.

Why do some players with Tier X tanks and the same XP have twice as many perks as Tier VI tanks?

Why did it seem like the weekend event had little to no effect on some of my tanks but not others?

Why did you initially tell us there was a problem, You were aware and working on a fix?

 

Where are the numbers? Where is the official crew wiki detailing changes to crew systems for the 360?

 

I think you released a broken system. You do have a history.

I think you crunched the numbers and it's not worth it to fix a problem.

You want us to "trust" you? I wouldn't trust this company to water my plants.

 

 

 

 

Upvoted and quote to highlight the problems.

 

They say 

 

"~~In short, nobody was shorted Crew XP that they played hard to earn. Unfortunately, people that kept most of their tanks and played across many tanks spent most of their battles pre 1.1 getting their Crews up to 100% mastery. We apologize for the confusion on this but we've checked the database over and over and it looks like everything was fairly awarded based on how the system worked pre and post 1.1 with the changes to Crews."

 

They also say:

"~~Additionally, our Crew XP currently has a display issue.  The Percentage to Next Skill/ Perk appears incorrectly.  Unfortunately, we are unable to add any XP to your Crew due to technical limitations.  Our Development Team is investigating this issue and are working on a fix.  We apologize for any inconveniences this may cause you"

 

The size of a bar in a bar graph,  I could understand and believe. But an actual numerical value is a "display issue".

 

Lies, hyperbole and misinformation.

 

Has anyone at WG actually READ the lines of crock & bull they are sending out? From the perspective of us, the paying/playing customers? Clearly not.

 

Give me my effing money back.



amanwiththree #225 Posted 14 May 2014 - 07:31 AM

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There is something amiss here, for example;

My Caernarvon, had 784 matches before crews were released and about 500k XP, crew were about 90-95% trained. Elite. 

No perks were available upon crew release.

No matter what, the maximum my crew ever progresses is a measly 2% on a good win. 0% on a loss and the same on a poor win. 

 

I had 5 other tanks in my garage with between 200 & 400 games all elite again no crew perks available upon release.

These all progress at a similar snail's pace.

 

The tanks I've bought since the crews were implemented progress at anything between 5% and 3% on wins. I haven't bothered with the mentor perk. 

Ticket was submitted I was fobbed off with a confused and standard reply. 

 

There is a disparity between the amount of crew training on tanks pre-crew and tanks post-crew in my garage as well as about 30 missing perks.

can live with this, but feel that it is necessary to point it out.

Good luck with a solution. 

 


 

Camping is killing this game

 

 


The Raider777 #226 Posted 14 May 2014 - 07:58 AM

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What a joke. Guess I gotta get around to getting the ticket going. My friend has a T14 with 500k exp and half a perk. I have similair on my tanks.

Chr15py #227 Posted 14 May 2014 - 08:03 AM

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Unfortunately, they have given their answer. If they do have issues with their system, unless it is immediately provable, they are not going to say that there is a problem and so it wont get fixed hence people receiving the answers they are.

 

I can agree that there does seem to be a little bit of unequal crew growth and that some people seem to feel they have been short changed but unless WG publish the EXP levelling system fully....which they will not do due to this very reason, its your words against theirs. This happens everyday to varying degrees in every major corporation. An example of this - I have an Audi A4 avant and bought it new. I have never had a problem with Audi cars previously (I am 34...old) and my previous cars all did 45-60mpg - well within their quoted mpg. My new car with a newer designed engine and apparent better driving efficiency, doesn't get near its quoted mpg. They've had it back 10 times over 4 months and I've recently just fully rejected it.

 

In this case, Audi lost and I was allowed to do this as they had published official results. WG are not going to do this as (although not in the same league) it would cost them money to change.

 

It is a pain and I can see how people are getting royally riled up by this due to time and (in some cases) amount of money spent on a free game but, unless one of the WG gurus admit there is a problem and publish the EXP levelling that would help to confirm this (for example - 20,000exp to level up to full commander then 10,000exp per perk), nothing is going to change.

 

Sorry for the disheartening reply :sad:

Chris


Edited by Chr15py, 14 May 2014 - 08:04 AM.

"Per Ardua ad Astra - Through adversity to the stars"

The Raider777 #228 Posted 14 May 2014 - 08:15 AM

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View PostChr15py, on 14 May 2014 - 09:03 AM, said:

Unfortunately, they have given their answer. If they do have issues with their system, unless it is immediately provable, they are not going to say that there is a problem and so it wont get fixed hence people receiving the answers they are.

 

I can agree that there does seem to be a little bit of unequal crew growth and that some people seem to feel they have been short changed but unless WG publish the EXP levelling system fully....which they will not do due to this very reason, its your words against theirs. This happens everyday to varying degrees in every major corporation. An example of this - I have an Audi A4 avant and bought it new. I have never had a problem with Audi cars previously (I am 34...old) and my previous cars all did 45-60mpg - well within their quoted mpg. My new car with a newer designed engine and apparent better driving efficiency, doesn't get near its quoted mpg. They've had it back 10 times over 4 months and I've recently just fully rejected it.

 

In this case, Audi lost and I was allowed to do this as they had published official results. WG are not going to do this as (although not in the same league) it would cost them money to change.

 

It is a pain and I can see how people are getting royally riled up by this due to time and (in some cases) amount of money spent on a free game but, unless one of the WG gurus admit there is a problem and publish the EXP levelling that would help to confirm this (for example - 20,000exp to level up to full commander then 10,000exp per perk), nothing is going to change.

 

Sorry for the disheartening reply :sad:

Chris

I'd say 500k exp on a T14 and only half a perk is plenty of proof.



deathbyfish #229 Posted 14 May 2014 - 11:59 PM

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View PostThe Raider777, on 14 May 2014 - 09:15 AM, said:

I'd say 500k exp on a T14 and only half a perk is plenty of proof.

 

Agreed, but I Believe they're looking for an answer, at least thats what i'm hoping anyway. Some kind of update would be nice....

 



Huntarr Dave #230 Posted 15 May 2014 - 02:08 PM

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They're still looking into mine.  :sad:

 

 

 

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EFLICK72 #231 Posted 15 May 2014 - 02:40 PM

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"Your ticket will be placed on hold until further information becomes available regarding the Crew XP gain."   This was the answer I got from May 4th.  at this point I don't really expect them to make it right

SandM9 #232 Posted 15 May 2014 - 05:09 PM

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and the wheels keep turning.

Welcome to the forums. Where you can call people stupid, just don't call them passive-aggressive.

 

 


The Raider777 #233 Posted 15 May 2014 - 07:01 PM

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I followed Pains advise and re-opened my ticket. I have a E50 with over 400k that only had half a perk. My friend had a T14 with over 500k and just over half a perk. That should have had 8+ perks! It's premium!

The Raider777 #234 Posted 15 May 2014 - 07:08 PM

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I only detailed one crew in my ticket, but I have like 20 that are missing crew XP. The Jagdtiger only had like 20 percent of the first perk trained with 350k+ xp on it. The T32 didn't even have a perk with 200k+ xp. etc..

SandM9 #235 Posted 17 May 2014 - 06:43 PM

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Has anybody received a reply to ticket?

Welcome to the forums. Where you can call people stupid, just don't call them passive-aggressive.

 

 


Huntarr Dave #236 Posted 19 May 2014 - 04:08 PM

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The last question I was asked was on 

Sent: 12 May 2014 - 04:10 PM



Victorious Nox #237 Posted 19 May 2014 - 05:07 PM

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This was my reply, PAIN your getting sent a VERY angry message shortly.....

 

 

Dear Victorious Nox,

Thank you for contacting World of Tanks: Xbox 360 Edition Support!

Our Development Team has completed the investigation of your tanks (M3 Stuart, Cruiser MK III, Valentine, and Crusader) and have come to the following conclusions (all conclusions are based on the time this ticket was submitted):

M3 Stuart: Showing a 100% Base XP and 68% progress on 1st Skill.
Cruiser Mk III: Showing a 100% Base XP and 16% progress on 1st Skill.  Your report shows more XP than was earned on the tank.  This is due to Crew XP transferring between all tanks in your Garage prior to the 1.1 update.
Valentine: Showing 100% Base XP and 7% progress on 1st Skill.  Your report shows more XP than was earned on the tank. This is due to Crew XP transferring between all tanks in your Garage prior to the 1.1 update.
Crusader: Showing 100% Base XP and 15% progress on 1st Skill.  Your report shows more XP than was earned on the tank. This is due to Crew XP transferring between all tanks in your Garage prior to the 1.1 update.

We hope this has assisted in clarifying that your tanks have indeed earned the appropriate amount of XP during the implementation of Crews.

We appreciate your patience and understanding during this investigation.

Please do not hesitate to contact us with any further questions or concerns.

 

 

SO THEN, in the 500+ games I played in my Crusader pre 1.1 your telling me I only get 15% progress on 1st Skill. Go ram that answer up your backside cause the shenanigans your telling me is simply outrageous. 


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deathbyfish #238 Posted 19 May 2014 - 10:39 PM

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Thank you for contacting World of Tanks: Xbox 360 Edition Support!

Our Development Team has completed the investigation into your Crew XP tanks.  Here are their results posted 5/14:

I received my reply too. it seems reasonably fair. although I was under the impression that the T14 came with 100% crew. and I'd like them the clarify if the New crews and pre update crews earn XP at the same rate. and it still doesn't explain why other crews had more Xp/perks ect  despite doing only a few battles? 

T14: Xp logs show that the T14 was at 100% crew 9% on first skill.  This is due to the tank being a Beta award, which started with 0% Crew Skill.

M24 Chaffee: Xp logs show that the Chaffee should have been at 78% Mastery (on the new crew bar), but since you bought a new 80% crew on 4/15 this affected your XP gain.  You earned 131,567 XP up to the time in which you submitted this request, which equals, 100% Base mastery, 1 completed Skill/ Perk and 59% Training on a second Skill/ Perk.

Our calculations match exactly what you reported.

We appreciate your patience and understanding during this investigation.

Please do not hesitate to contact us with any further questions or concerns.

The Raider777 #239 Posted 20 May 2014 - 02:41 AM

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EDIT- I thought my tortoise was messed up, but I miscalclulated. It's only the premium tanks earning at the wrong rate for a crew of a different class.


Edited by The Raider777, 20 May 2014 - 07:47 PM.


HUKERLIPS #240 Posted 20 May 2014 - 02:49 AM

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View PostFifStreet315, on 15 April 2014 - 07:31 PM, said:

I had 450k of exp on my chaffee, and i only got 1 perk/skill unlocked. Should i have earned more?

You should have! i got 120k on my chaffe and working on perk 6. The problem is the crews xp. If not at 100% the perks and skills will not be in effect.






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