Jump to content


Ticket help. (Crew performance penalty)


  • Please log in to reply
32 replies to this topic

GIXXERCON 13 #1 Posted 22 June 2014 - 02:53 AM

    Major

  • Beta Tester
  • 31769 battles
  • 3,255
  • [IMTLZ]
  • Member since:
    08-10-2013

You ever had a conversation like this...

Dave- "Hey Steve, what time is it?"

Steve- "Chocolate milk"

 

Well that's how I feel about my support ticket.

I hate to make assumptions or draw my own conclusions but I've asked the same question 3 different ways and received irrelevant info. This is the final one that I received...

 

 

Spoiler

 

The first two responses I received made me feel as if the questions were skimmed for key words and a response formatted, but this is obvious something isn't right.

 

The question is... What should a player do once submitting a support ticket has failed to address a question?


Std. Tanks- Hellcat, T29, GwPanther, T-54 Ltwt, Pershing, AMX 50 100, IS-3, T49, Ru251, AMX13 90, M46 Patton, T-54, Obj. 430 II, E-75, M53/55, T-100 LT, M48 Patton, Cent. AX, E-50M, Leo 1, T-62a, Obj. 140, Obj. 430, Obj. 430U, T57 Heavy, T110E5, FV215b, Chieftain, S.Conq, E-100, AMX 50B, IS-7, IS-4, T110E4, T110E3, JPE-100, T92, GwE-100, B-C 155 58, Obj 261

 >>> 100% Crew= BETTER stats than listed in your garage!!! <<<

R.I.P. WoT X360 Homepage

PAINGOD stated that the Waffle won't be removed... He didn't state that it will be staying at tier X.


MaxChaos24 #2 Posted 22 June 2014 - 10:27 AM

    Gameplay Expert

  • Administrator
  • 12951 battles
  • 20,461
  • [WGW]
  • Member since:
    09-15-2013

View PostGIXXERCON 13, on 22 June 2014 - 03:53 AM, said:

You ever had a conversation like this...

Dave- "Hey Steve, what time is it?"

Steve- "Chocolate milk"

 

Well that's how I feel about my support ticket.

I hate to make assumptions or draw my own conclusions but I've asked the same question 3 different ways and received irrelevant info. This is the final one that I received...

 

 

Spoiler

 

The first two responses I received made me feel as if the questions were skimmed for key words and a response formatted, but this is obvious something isn't right.

 

The question is... What should a player do once submitting a support ticket has failed to address a question?

 

 

They probably assumed you were writing in to ask the same thing everyone else ask about, and thats with transferring crews. Maybe they though by performance you actually meant training. But yeah, it does seem as if they skimmed it. 

 

If they fail to address the question, just respond to the same ticket again. Don't create another one. Just be honest and say that your not talking about transferring crews, and the answer they gave was nothing to do with what you asked. 



GIXXERCON 13 #3 Posted 22 June 2014 - 06:38 PM

    Major

  • Beta Tester
  • 31769 battles
  • 3,255
  • [IMTLZ]
  • Member since:
    08-10-2013
I've reopened the ticket 3Xs already and each time dumbed my question down over the last several weeks. Insulting a support member's intelligence is last thing I want projected from this, so I'm searching for an alternate method of assistance.

Std. Tanks- Hellcat, T29, GwPanther, T-54 Ltwt, Pershing, AMX 50 100, IS-3, T49, Ru251, AMX13 90, M46 Patton, T-54, Obj. 430 II, E-75, M53/55, T-100 LT, M48 Patton, Cent. AX, E-50M, Leo 1, T-62a, Obj. 140, Obj. 430, Obj. 430U, T57 Heavy, T110E5, FV215b, Chieftain, S.Conq, E-100, AMX 50B, IS-7, IS-4, T110E4, T110E3, JPE-100, T92, GwE-100, B-C 155 58, Obj 261

 >>> 100% Crew= BETTER stats than listed in your garage!!! <<<

R.I.P. WoT X360 Homepage

PAINGOD stated that the Waffle won't be removed... He didn't state that it will be staying at tier X.


MaxChaos24 #4 Posted 22 June 2014 - 06:49 PM

    Gameplay Expert

  • Administrator
  • 12951 battles
  • 20,461
  • [WGW]
  • Member since:
    09-15-2013

View PostGIXXERCON 13, on 22 June 2014 - 07:38 PM, said:

I've reopened the ticket 3Xs already and each time dumbed my question down. Insulting a support member's intelligence is last thing I want projected from this, so I'm searching for an alternate method of assistance.

 I'll point someone in your direction. 



LadyObscura WGA #5 Posted 22 June 2014 - 07:00 PM

    Live Ops Producer

  • Developers
  • 1546 battles
  • 6,277
  • Member since:
    06-05-2013

Hey GIXXERCON 13!

 

I've taken a look at your ticket. 

 

You asked:

 

My question about tank performance is based on how it physically performs during a match.

Setup 1- A Pershing with a 100% crew that has never been on another tank.
Setup 2- A Pershing with a 100% crew (with clutch braking & off road driving skills) that was transferred from a light tank.

The crew that came from the light tank with driving perks on it handles worse than the original crew even though it should have better abilities. Why is that?

Note: I have seen a difference in performance from the JgTig8.8 in using a 100% crew from a TD as opposed to a heavy.

 

Basically, what you're telling us is that you're noticing differences in your crew performance depending on the scenario, yes?  If you wouldn't mind bearing with me while I dig around, I'll see how I can help out.  I'll add it to my report (keep in mind, it's Sunday at the time of my reply) and will hopefully be able to give you some insight on this.  At the very least, if this turns out to be an issue, we'll be able to log it.


When you mention performance differences, do you have any specifics?
 



GIXXERCON 13 #6 Posted 22 June 2014 - 07:01 PM

    Major

  • Beta Tester
  • 31769 battles
  • 3,255
  • [IMTLZ]
  • Member since:
    08-10-2013

View PostMaxChaos24, on 22 June 2014 - 02:49 PM, said:

 I'll point someone in your direction. 

Much appreciated.


Std. Tanks- Hellcat, T29, GwPanther, T-54 Ltwt, Pershing, AMX 50 100, IS-3, T49, Ru251, AMX13 90, M46 Patton, T-54, Obj. 430 II, E-75, M53/55, T-100 LT, M48 Patton, Cent. AX, E-50M, Leo 1, T-62a, Obj. 140, Obj. 430, Obj. 430U, T57 Heavy, T110E5, FV215b, Chieftain, S.Conq, E-100, AMX 50B, IS-7, IS-4, T110E4, T110E3, JPE-100, T92, GwE-100, B-C 155 58, Obj 261

 >>> 100% Crew= BETTER stats than listed in your garage!!! <<<

R.I.P. WoT X360 Homepage

PAINGOD stated that the Waffle won't be removed... He didn't state that it will be staying at tier X.


GIXXERCON 13 #7 Posted 22 June 2014 - 07:53 PM

    Major

  • Beta Tester
  • 31769 battles
  • 3,255
  • [IMTLZ]
  • Member since:
    08-10-2013

View PostLadyObscura WGA, on 22 June 2014 - 03:00 PM, said:

Hey GIXXERCON 13!

 

I've taken a look at your ticket. 

Basically, what you're telling us is that you're noticing differences in your crew performance depending on the scenario, yes?  If you wouldn't mind bearing with me while I dig around, I'll see how I can help out.  I'll add it to my report (keep in mind, it's Sunday at the time of my reply) and will hopefully be able to give you some insight on this.  At the very least, if this turns out to be an issue, we'll be able to log it.


When you mention performance differences, do you have any specifics?
 

Lady O,

   Thanks for the quick response. Yes, scenario based performance differences is what my question was geared towards. I haven't gone so far as to check differences in reload or aim times but the tanks "feel" sluggish in terms of drivability (standing traverse/ general driving behavior) and it's hard to get a good back to back comparison as map rotation is variable. While other members have noted a difference as well, I'm just looking for a definitive answer. I understand it's the weekend and info checks take time. Still, your efforts are appreciated and patience is part of the process on our end.


Std. Tanks- Hellcat, T29, GwPanther, T-54 Ltwt, Pershing, AMX 50 100, IS-3, T49, Ru251, AMX13 90, M46 Patton, T-54, Obj. 430 II, E-75, M53/55, T-100 LT, M48 Patton, Cent. AX, E-50M, Leo 1, T-62a, Obj. 140, Obj. 430, Obj. 430U, T57 Heavy, T110E5, FV215b, Chieftain, S.Conq, E-100, AMX 50B, IS-7, IS-4, T110E4, T110E3, JPE-100, T92, GwE-100, B-C 155 58, Obj 261

 >>> 100% Crew= BETTER stats than listed in your garage!!! <<<

R.I.P. WoT X360 Homepage

PAINGOD stated that the Waffle won't be removed... He didn't state that it will be staying at tier X.


LadyObscura WGA #8 Posted 22 June 2014 - 08:00 PM

    Live Ops Producer

  • Developers
  • 1546 battles
  • 6,277
  • Member since:
    06-05-2013

And you're comparing the performance on similar terrain when it comes to the sluggish feel?

 

I'm just trying to get as much insight and facts as possible so that it's easier for the Live Team to test out if need be :smile:



GIXXERCON 13 #9 Posted 22 June 2014 - 10:07 PM

    Major

  • Beta Tester
  • 31769 battles
  • 3,255
  • [IMTLZ]
  • Member since:
    08-10-2013
I tried to test it on hard terrain as defined by the PC wiki- roads, cobblestone and concrete

Std. Tanks- Hellcat, T29, GwPanther, T-54 Ltwt, Pershing, AMX 50 100, IS-3, T49, Ru251, AMX13 90, M46 Patton, T-54, Obj. 430 II, E-75, M53/55, T-100 LT, M48 Patton, Cent. AX, E-50M, Leo 1, T-62a, Obj. 140, Obj. 430, Obj. 430U, T57 Heavy, T110E5, FV215b, Chieftain, S.Conq, E-100, AMX 50B, IS-7, IS-4, T110E4, T110E3, JPE-100, T92, GwE-100, B-C 155 58, Obj 261

 >>> 100% Crew= BETTER stats than listed in your garage!!! <<<

R.I.P. WoT X360 Homepage

PAINGOD stated that the Waffle won't be removed... He didn't state that it will be staying at tier X.


LadyObscura WGA #10 Posted 23 June 2014 - 06:46 PM

    Live Ops Producer

  • Developers
  • 1546 battles
  • 6,277
  • Member since:
    06-05-2013

Hi again GIXXERCON 13!

 

We've been looking into this one, and we have made sure that these discrepancies would no longer affect players after the next update.  Thought you'd like to know!

 

In the meantime, thank you for your report, and for your patience; much appreciated! :smile:



GIXXERCON 13 #11 Posted 24 June 2014 - 09:40 AM

    Major

  • Beta Tester
  • 31769 battles
  • 3,255
  • [IMTLZ]
  • Member since:
    08-10-2013

I have collected further info...

Super Pershing with a 7.32 fire rate turns into an 8.196 second reload time. With vents, shell rammer and BIA the time drops to a 6.76 second calculated reload. What I did was average a dozen timed shots with each crew type and these are the results from mismatching crew type.

When using a medium crew that I recruited directly to the Super Pershing my observed average reload time was 6.8 seconds.

When using a heavy crew (taken from a T34) my observed time dropped to 7.66 seconds

Third and final was a light crew (taken from an M5 Stewart) and my observed reload time was 7.68

 

As the M26 Pershing has the same fire rate as the Super, it should have a calculated 9.25 fire rate which is a 6.48 second reload (using vents, BIA, Cola and shell rammer) the average observed time I'm seeing is 7.19 seconds.

The current crew on it was taken from a tank type other than a medium (I have no idea which one...)  

Will the projected fix involve a permanent tracker that shows what tank type the crew was originally recruited to or will there just be equal movement capabilities between any tank type without penalty?

 

Thank you for your continued assistance.


Std. Tanks- Hellcat, T29, GwPanther, T-54 Ltwt, Pershing, AMX 50 100, IS-3, T49, Ru251, AMX13 90, M46 Patton, T-54, Obj. 430 II, E-75, M53/55, T-100 LT, M48 Patton, Cent. AX, E-50M, Leo 1, T-62a, Obj. 140, Obj. 430, Obj. 430U, T57 Heavy, T110E5, FV215b, Chieftain, S.Conq, E-100, AMX 50B, IS-7, IS-4, T110E4, T110E3, JPE-100, T92, GwE-100, B-C 155 58, Obj 261

 >>> 100% Crew= BETTER stats than listed in your garage!!! <<<

R.I.P. WoT X360 Homepage

PAINGOD stated that the Waffle won't be removed... He didn't state that it will be staying at tier X.


FATAL ASSERTION #12 Posted 26 June 2014 - 12:45 AM

    Major

  • Players
  • 21489 battles
  • 4,537
  • Member since:
    02-14-2014
Lady o, you have not given us info about exactly *what* the issue is that is to be fixed.  Yes, I want an admission, under no uncertain terms, that we are seeing the result of a bug, and what the bug is.  What vehicles are affected?


GIXXERCON 13 #13 Posted 26 June 2014 - 02:31 AM

    Major

  • Beta Tester
  • 31769 battles
  • 3,255
  • [IMTLZ]
  • Member since:
    08-10-2013

View PostFATAL ASSERTION, on 25 June 2014 - 08:45 PM, said:

Lady o, you have not given us info about exactly *what* the issue is that is to be fixed.  Yes, I want an admission, under no uncertain terms, that we are seeing the result of a bug, and what the bug is.  What vehicles are affected?

It's not a "bug" per se...

Initially we were supposed to have a penalty for mismatching crew type with vehicle types, but when they released the full crew system it's was changed. It's more of an overlooked aspect. I say this due to the fact that the premium vehicle benefits was worded as: "•Transferring crew from vehicles of the same type without penalty or retraining" prior to the full implementation of crews. Since release it has been "•Transferring crew from vehicles of any type without penalty or retraining"

 

To answer your question though... It is possible that every tank in the game can be subject to this penalty if they have a crew assigned to it that was initially recruited to a different type.

Example: you recruit a crew to the VK 36 medium and then pass that crew along through the tech tree line...

VK 36> Tiger> Tiger II> E-75> E-100

Every tank after that VK will suffer a penalty. Say if you were to then continue that patern...

VK 36> Tiger> Tiger II> E-75> E-100> Panther> Panther II> E-50> E-50M

Now every tank in that series from the Panther on are mediums (just like the initial tank the crew was recruited to) and the penalty will not exist.


Std. Tanks- Hellcat, T29, GwPanther, T-54 Ltwt, Pershing, AMX 50 100, IS-3, T49, Ru251, AMX13 90, M46 Patton, T-54, Obj. 430 II, E-75, M53/55, T-100 LT, M48 Patton, Cent. AX, E-50M, Leo 1, T-62a, Obj. 140, Obj. 430, Obj. 430U, T57 Heavy, T110E5, FV215b, Chieftain, S.Conq, E-100, AMX 50B, IS-7, IS-4, T110E4, T110E3, JPE-100, T92, GwE-100, B-C 155 58, Obj 261

 >>> 100% Crew= BETTER stats than listed in your garage!!! <<<

R.I.P. WoT X360 Homepage

PAINGOD stated that the Waffle won't be removed... He didn't state that it will be staying at tier X.


CaptainAndPepsi #14 Posted 27 June 2014 - 07:00 PM

    Corporal

  • Players
  • 2383 battles
  • 24
  • Member since:
    05-24-2014
Any idea on when the next update will be available?

Favorite tanks: T1, T18, M3 Stuart, M2 Medium, Marder II, Matilda

Current grinds: M24 Chaffee, Cromwell, M4 Sherman, KV-1, Sturmpanzer 1 Bison

My stats

GIXXERCON 13 #15 Posted 27 June 2014 - 11:58 PM

    Major

  • Beta Tester
  • 31769 battles
  • 3,255
  • [IMTLZ]
  • Member since:
    08-10-2013
While it hasn't been announced, the assumption I've seen is that it will be when the current late June special ends on July 3. Your best option would be to keep an eye on the News section of the forums or the portal page for an official date.

Std. Tanks- Hellcat, T29, GwPanther, T-54 Ltwt, Pershing, AMX 50 100, IS-3, T49, Ru251, AMX13 90, M46 Patton, T-54, Obj. 430 II, E-75, M53/55, T-100 LT, M48 Patton, Cent. AX, E-50M, Leo 1, T-62a, Obj. 140, Obj. 430, Obj. 430U, T57 Heavy, T110E5, FV215b, Chieftain, S.Conq, E-100, AMX 50B, IS-7, IS-4, T110E4, T110E3, JPE-100, T92, GwE-100, B-C 155 58, Obj 261

 >>> 100% Crew= BETTER stats than listed in your garage!!! <<<

R.I.P. WoT X360 Homepage

PAINGOD stated that the Waffle won't be removed... He didn't state that it will be staying at tier X.


GIXXERCON 13 #16 Posted 04 July 2014 - 11:08 PM

    Major

  • Beta Tester
  • 31769 battles
  • 3,255
  • [IMTLZ]
  • Member since:
    08-10-2013

View PostLadyObscura WGA, on 23 June 2014 - 02:46 PM, said:

Hi again GIXXERCON 13!

 

We've been looking into this one, and we have made sure that these discrepancies would no longer affect players after the next update.  Thought you'd like to know!

 

In the meantime, thank you for your report, and for your patience; much appreciated! :smile:

What update is going to fix the crew penalties?


Std. Tanks- Hellcat, T29, GwPanther, T-54 Ltwt, Pershing, AMX 50 100, IS-3, T49, Ru251, AMX13 90, M46 Patton, T-54, Obj. 430 II, E-75, M53/55, T-100 LT, M48 Patton, Cent. AX, E-50M, Leo 1, T-62a, Obj. 140, Obj. 430, Obj. 430U, T57 Heavy, T110E5, FV215b, Chieftain, S.Conq, E-100, AMX 50B, IS-7, IS-4, T110E4, T110E3, JPE-100, T92, GwE-100, B-C 155 58, Obj 261

 >>> 100% Crew= BETTER stats than listed in your garage!!! <<<

R.I.P. WoT X360 Homepage

PAINGOD stated that the Waffle won't be removed... He didn't state that it will be staying at tier X.


Matthew J35U5 #17 Posted 05 July 2014 - 12:08 AM

    Major

  • Players
  • 14028 battles
  • 12,033
  • [GIRLS]
  • Member since:
    09-09-2013

View PostGIXXERCON 13, on 04 July 2014 - 07:08 PM, said:

What update is going to fix the crew penalties?

Wouldn't that be 1.3?


KeystoneCops, on 14 June 2015 - 12:51 PM, said:


GIXXERCON 13 #18 Posted 05 July 2014 - 01:46 AM

    Major

  • Beta Tester
  • 31769 battles
  • 3,255
  • [IMTLZ]
  • Member since:
    08-10-2013

View PostMatthew J35U5, on 04 July 2014 - 08:08 PM, said:

Wouldn't that be 1.3?

I was looking for more specific answer as we have two updates this month and really have no interest in playing until it's fixed. This x5 weekend drew me in when I found out about it a few hours ago and I do appreciate it, but I just have too many mismatched crews so it's a complete buzzkill against all my motivation to play.


Std. Tanks- Hellcat, T29, GwPanther, T-54 Ltwt, Pershing, AMX 50 100, IS-3, T49, Ru251, AMX13 90, M46 Patton, T-54, Obj. 430 II, E-75, M53/55, T-100 LT, M48 Patton, Cent. AX, E-50M, Leo 1, T-62a, Obj. 140, Obj. 430, Obj. 430U, T57 Heavy, T110E5, FV215b, Chieftain, S.Conq, E-100, AMX 50B, IS-7, IS-4, T110E4, T110E3, JPE-100, T92, GwE-100, B-C 155 58, Obj 261

 >>> 100% Crew= BETTER stats than listed in your garage!!! <<<

R.I.P. WoT X360 Homepage

PAINGOD stated that the Waffle won't be removed... He didn't state that it will be staying at tier X.


MaxChaos24 #19 Posted 05 July 2014 - 11:41 AM

    Gameplay Expert

  • Administrator
  • 12951 battles
  • 20,461
  • [WGW]
  • Member since:
    09-15-2013

View PostGIXXERCON 13, on 05 July 2014 - 02:46 AM, said:

I was looking for more specific answer as we have two updates this month and really have no interest in playing until it's fixed. This x5 weekend drew me in when I found out about it a few hours ago and I do appreciate it, but I just have too many mismatched crews so it's a complete buzzkill against all my motivation to play.

 

1.3 is the update. The patch later this month is new tanks. 



GIXXERCON 13 #20 Posted 05 July 2014 - 06:35 PM

    Major

  • Beta Tester
  • 31769 battles
  • 3,255
  • [IMTLZ]
  • Member since:
    08-10-2013
Thank you.

Std. Tanks- Hellcat, T29, GwPanther, T-54 Ltwt, Pershing, AMX 50 100, IS-3, T49, Ru251, AMX13 90, M46 Patton, T-54, Obj. 430 II, E-75, M53/55, T-100 LT, M48 Patton, Cent. AX, E-50M, Leo 1, T-62a, Obj. 140, Obj. 430, Obj. 430U, T57 Heavy, T110E5, FV215b, Chieftain, S.Conq, E-100, AMX 50B, IS-7, IS-4, T110E4, T110E3, JPE-100, T92, GwE-100, B-C 155 58, Obj 261

 >>> 100% Crew= BETTER stats than listed in your garage!!! <<<

R.I.P. WoT X360 Homepage

PAINGOD stated that the Waffle won't be removed... He didn't state that it will be staying at tier X.





1 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users