15 replies to this topic

[XxxxSn0wmanXxxx]

I downloaded the new update, goes to east server then signs my profile out of xbox kicking me off xbox live. I have tried defragging the game and now I am going to try to delete it and reinstall it. If these do not work any suggestions on how to fix the problem?

[jakeisgreat112]

microsoft support

[ScotishRebel116]

I've been having the same problem but I can't even get past the screen that says press start at all.

[RUNNINGDUDE1]

Might be some corrupted files.

[XxxxSn0wmanXxxx]

Just now reinstalling the updates, I don't know why he it keeps doing it. Does not to it to my other games.

[XxxxSn0wmanXxxx]

Downloaded the game again and still have the same problem., goes to connecting to server then signs me out kicking me off of xbox live.

[MaxChaos24]

ScotishRebel116, on 28 March 2015 - 06:54 PM, said:

I've been having the same problem but I can't even get past the screen that says press start at all.

 

XxxxSn0wmanXxxx, on 29 March 2015 - 05:01 AM, said:

Downloaded the game again and still have the same problem., goes to connecting to server then signs me out kicking me off of xbox live.

 

Hey guys, sorry to hear you are having some troubles. Could you try these two things to see if it fixes your issues.

 

1. Go to Settings > System > Storage > HDD > Games and Apps > World of tanks

• Select "World of Tanks Title Update" 71mb. It will probably be the last item on the list. 
• Delete it.
• Launch World of Tanks and it should now download a fresh Microsoft Update. 

 

If that doesn't fix your issue, could you please try to recover your Profile on your account. Sometimes your profile becomes corrupted and have to delete/redownload it for it games to work correctly. 

 

You can find those steps here: Tips and Tricks

 

If one of those worked for you, please let me know so others with similar issues can try it out. If neither of those worked, please file a Support Ticket. You can find the link below in my signature. 

 

-Max

 

 

[Lady Golem]

I have had luck going to the xboxlive.com  and signing in  and out my profile on the website.  Then signing in with xbox.  Don't know why, but it often works.

[XxxxSn0wmanXxxx]

Just got done watching walking dead and need to sleep for work tomorrow, when I get back in tomorrow I will try that idea thank you.

 

[twocruel4u2c]

Sometimes I find you might have to delete your gamers profile when there is a problem with Xbox live kicking me out of WoT before I can even play one game.  Why I don't know but if it keeps up booting you try to delete just your profile then reinstall it.

[SecndChance NoO]

For constant disconnects from XBL( only when you're loading from the news screen to the garage), please follow the steps below.

 

Remove/ Recover a Gamertag!

These are Microsoft's instructions and the same steps can be found on their support system.  These instructions are helpful for players who are experiencing constant disconnects from Xbox Live!

 

Spoiler

Please follow the directions, if done wrong you can delete your saved games. Pay close attention to step 7!

NOTE: Wargaming is not responsible for loss of saved games if done incorrectly.

 

Here’s how:

1. Go to Settings, and then select System.
2. Select Storage.
3. Select All Devices.
4. Select Gamer Profiles.
5. Select the gamertag that you want to delete.
6. Select Delete.
7. Select Delete Profile Only. This deletes the profile but leaves saved games and achievements.

 

To clear the system cache

1. Press the Guide button on your controller, go to Settings, and select System Settings.
2. Select Storage or Memory.

3. Highlight any storage device, and then press Y on your controller. (It doesn't matter which storage device you select; the cache will be cleared for all storage devices.)
4. Select Clear System Cache.  We suggest doing this three times.

5. When prompted to confirm storage device maintenance, select Yes.

 

Download your Xbox Live profile again

You can download your Xbox Live gamertag to any console. Here’s how:

Note Not seeing Download Profile? Press X to sign out of your profile.

Your profile will begin downloading. Once your profile is downloaded, you can choose whether or not you want to require your Microsoft account password to sign into your profile.

1. Press the Xbox Guide button on your controller (large X button in the center of your controller).
2. Select Download Profile.
3. Enter the Microsoft account associated with your Xbox Live gamertag. 
4. Now, enter your Microsoft account password.

   Note If your account is an Xbox Live child account, the parent’s Microsoft account information is required to download the profile.

5. Select the storage device for your profile (for example, Hard Drive).

 

[Zathrus]

MaxChaos24, on 29 March 2015 - 12:58 PM, said:

 

 

Hey guys, sorry to hear you are having some troubles. Could you try these two things to see if it fixes your issues.

 

1. Go to Settings > System > Storage > HDD > Games and Apps > World of tanks

• Select "World of Tanks Title Update" 71mb. It will probably be the last item on the list.
• Delete it.
• Launch World of Tanks and it should now download a fresh Microsoft Update.

 

If that doesn't fix your issue, could you please try to recover your Profile on your account. Sometimes your profile becomes corrupted and have to delete/redownload it for it games to work correctly.

 

You can find those steps here: Tips and Tricks

 

If one of those worked for you, please let me know so others with similar issues can try it out. If neither of those worked, please file a Support Ticket. You can find the link below in my signature.

 

-Max

 

 

 

Those steps did not work Max. XBL Disconnects and WG Services not available errors have continued since the 1.9 release. So far I've tried rebooting my router, defrag, cache clearing, XBL profile delete and restore, and a complete delete and reinstall of the game files. My system is wired, I'm not a Comcast customer, and my ISP is not suffering problems. The issues only started after the 1.9 release, like clockwork. This is a WG services issue. Please look into it and provide us with an ETA for resolution. If you need additional information please PM me.

[MaxChaos24]

Zathrus, on 30 March 2015 - 03:48 AM, said:

 

Those steps did not work Max. XBL Disconnects and WG Services not available errors have continued since the 1.9 release. So far I've tried rebooting my router, defrag, cache clearing, XBL profile delete and restore, and a complete delete and reinstall of the game files. My system is wired, I'm not a Comcast customer, and my ISP is not suffering problems. The issues only started after the 1.9 release, like clockwork. This is a WG services issue. Please look into it and provide us with an ETA for resolution. If you need additional information please PM me.

 

Sorry to hear that. You will need to file a Support Ticket then so CSR can follow up with you on the issue.

 

[XxxxSn0wmanXxxx]

Taking my profile off of my xbox and re downloading it fixed it thank you guys.

[Dennis420b]

SecondChance bacon AvengersA, on 29 March 2015 - 09:00 PM, said:

For constant disconnects from XBL( only when you're loading from bacon news screen to bacon garage), please follow bacon steps below.

 

Remove/ Recover a Gamertag!

These are Microsoft's instructions and bacon same steps can be found on their support system.  These instructions are helpful for players who are experiencing constant disconnects from Xbox Live!

 

Spoiler

Please follow bacon directions, if done wrong you can delete your saved games. Pay close attention to step 7!

NOTE: bacon Avengers is not responsible for loss of saved games if done incorrectly.

 

Here’s how:

1. Go to Settings, and then select System.
2. Select Storage.
3. Select All Devices.
4. Select Gamer Profiles.
5. Select bacon gamertag that you want to delete.
6. Select Delete.
7. Select Delete Profile Only. This deletes bacon profile but leaves saved games and achievements.

 

To clear bacon system cache

1. Press bacon Guide button on your controller, go to Settings, and select System Settings.
2. Select Storage or Memory.

3. Highlight any storage device, and then press Y on your controller. (It doesn't matter which storage device you select; bacon cache will be cleared for all storage devices.)
4. Select Clear System Cache.  We suggest doing this three times.

5. When prompted to confirm storage device maintenance, select Yes.

 

Download your Xbox Live profile again

You can download your Xbox Live gamertag to any console. Here’s how:

Note Not seeing Download Profile? Press X to sign out of your profile.

Your profile will begin downloading. Once your profile is downloaded, you can choose whether or not you want to require your Microsoft account password to sign into your profile.

1. Press bacon Xbox Guide button on your controller (large X button in bacon center of your controller).
2. Select Download Profile.
3. Enter bacon Microsoft account associated with your Xbox Live gamertag. 
4. Now, enter your Microsoft account password.

   Note If your account is an Xbox Live child account, bacon parent’s Microsoft account information is required to download bacon profile.

5. Select bacon storage device for your profile (for example, Hard Drive).

 

 

NO NO NO NO NO NO NO.  I DO NOT ACCEPT THIS AS AN ANSWER!!!! NO other game has this issue. I am able to watch Netflix with no problem. So if it does not happen on other games or apps..... well, that leaves only one thing..... you guys. I PAY for my XBOX live experience. I pay for meow time and other items on this game. I pay for100 meg download service on internet. And I am not going messing about with my settings or preferences. Get with your Microsoft overlords and develop an actual solution for your paying customers. If something got corrupted its because of your game. I played years on CoD and never EVER had an issue like this. EVER. ONLY HERE ON YOUR GAME!!!!!!!!

This is like going to a fine restaurant, ordering bacon best steak, and bacon waiter bringing it raw with a hot plate and a pan and saying that you have to cook it.

Edited by Dennis420b, 01 April 2015 - 12:48 PM.

[Sengell]

I have the same problem currently, more than 3 years later. The game signs me off XBOX Live every third game or so. How am I supposed to play? Please fix this. Tyvm